Development & Progression

We invest in our people. It’s what makes us so successful.

We know that at the heart of every great customer experience is a talented member of our team. We support every member of our team in continually growing and developing to be the best they can be.

  
  

A broad range of career choices

We invest in our talent. Around 70% of non-agent roles in our team are filled via internal development programmes.

There are many different career paths in Sitel that you may not know about, including operations roles, human resources, learning & development, project management and marketing.

Take a look at some of the videos below to find out more.

  
  

Adam Mottershead - Complaints Manager

Adams first role was as a Junior Recruiter before moving across to operations, where he worked hard to become a Complaints Manager, a stepping stone towards his next goal of becoming an Operations Manager with us. Adam was supported through coaching and feedback by his own Operations Manager enabling him to develop himself and support his own team.

  
  

Niall Knight - HR Admin

Niall has progressed through from sales, management and resourcing with us, before finding his passion for HR. Constant development and support, setting you on the right path and helping you to work towards your own goals. Any direction you want to take, we can support you every step of the way. Find out more from Niall. #BePassionate

  
  

Kirstie Gouveia - Advisor

Kirstie has been with us for a number of years, starting in 1989, covering a number of different roles in this time and has enjoyed every minute. We’ve been next to Kirstie every step of the way, watching and supporting as her life’s journey unfolds, and now her daughter is also a part of the Sitel family too!

  
  

Isabella - Sales Specialist

Fun. High adrenaline. Motivating. Isabella helps all of our agents, motivating them every day through coaching, training and engagement. Every day is different as a Sales Specialist. #WowCustomers #HaveFun and #WorkTogether.

  
  

Matt Cleveland - Site Director

Here for everyone. Whether that’s Recruitment, HR or Operations Matt brings everyone together and helps them to work as one team. The people are the best thing about the job. Creating a team, seeing the dynamics and watching everybody work as a team, thriving, growing and achieving great results. Do you want to be a Site Director? Matt has some advice. You’ll need to be good with people, organised and have the ability to see the bigger picture and pull everything together.

  
  

Dan Ellis - Learning Manager

Organisation. Communication. Two key skills of the Learning Manager role. Everyday sees a variety of new challenges. Interacting with different people every day is one of the best parts of being a Learning Manager. Watch as Dan explains his role and talks us through his day to day.

  
  

Sitel Glasgow, Maxim Park

Continuing to grow within the contact centre environment and engaging with the local community. Watch to hear more about our site in Scotland. With all the training, development and progression opportunities we are able to provide, be anything you want to be, and start building your career with Sitel.


Join Our Talent Community

 

JOIN OUR TALENT COMMUNITY

JOIN OUR TALENT NETWORK

Enter your email address to tell us about yourself. We will keep you informed about job opportunities and events that match your interests.

Already a member?