Operations Manager

About us

🚀 Join our team at Foundever! 🚀

Are you looking for a job in a dynamic environment where you can develop your skills and gain experience in the outsourcing and consulting industry? We are a leading company with 1500 great people across Poland (Warsaw, Gdansk, and W@H), and now we are looking for you to join our team!

🌟 Operations Manager🌟

Location: Warsaw

Your daily tasks:

✅ Lead teams to meet and exceed business objectives;  

✅ Line management responsibility for coaches/Team Managers; 

✅ Supervisory responsibility for multiple teams with more than one client;  

✅ Management of any client escalations related to the Operational team's performance;  

✅ Ensure GOS metrics are consistently achieved.

What do we expect from you?

🌍 Language: Proficiency in English (C1) and Polish (B2);

💼 Experience: : 2+ years of relevant experience in team management of 100+ employees;

💻 Technology: Knowledge of MS Office and developed computer skills;  

🌞 Personal skills: Strong leadership skills with ability to manage multiple teams

Advantages will be:

📝demonstrated knowledge of contact center operations and customer support;

💪 Independence AND ability to work with minimal supervision;

🔧 Supervisory skills (including tools, processes and system knowledge); 

🔍 Demonstrated ability to analyze processes, enact change, think operationally and strategically;  

🤝 Soft skills.

Working conditions:

📜 Type of contract employment contract; 

💰 Basic salary + bonuses;  

🏢 Work Environment is in our new office in Warsaw

What else should you know?

💸 Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Children's Day, etc.); 

💊 We offer private Medicover insurance; 

🏆 Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle;

📈 Professional development through training and cross-location cooperation at the international level.

Company Overview:

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.