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Czech Speaking Consumer Experience Advisor

Req ID#:  308197

Warsaw, Poland, PL

Czech Speaking Consumer Experience Advisor

Customer Service

French Speaking Consumer Experience Advisor


Sitel Group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions.


We are looking for candidates for the position: 


Czech Speaking Consumer Experience Advisor (remote recruitment)

Place of work: Work from home



Consumer Experience Advisor / Brand Ambassador is a consumer-facing role providing resolution and support to online consumers and global consumer care including order taking and upselling/cross-selling of products, promotion of products through online beauty advice, handling consumer inquiries through phone and e-mail, and liaising with external parties to obtain information to resolve queries.





  • Provide advice, answer questions and promote our brands in every interaction by phone and e-mails
  • Process consumer orders, providing information to enable cross-selling and upselling of products
  • Provide reports, resolve technical queries and undertake associated administrative activities
  • Maintain and update product-related information, marketing, promotional events, pricing, etc, where applicable
  • Provide a “High-Touch” consumer service to our customers




  • Fluency in Czech (min. C1 level)
  • Higher advanced/ fluent level in English
  • Excellent communication skills both written and verbal
  • The desire to exceed expectations and ability to take ownership of issues
  • The ability to prioritize and manage the workload effectively, have a flexible approach, be able to work independently, but also be a team player
  • Previous experience and knowledge of systems and liaising with suppliers
  • Ability to handle difficult situations and tasks
  • Computer skills (MS Office)



  • Freelance contact (full time 40 h/week)
  • Multisport card
  • Christmas vouchers
  • Employee command program
  • Training

Data Protection

When applying please enclose the below statement: "Hereby I voluntarily agree to the processing of personal data contained in my CV by Sitel Polska Sp. z o.o. for the purpose of the recruitment process in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2002 No. 101 , pos. 926 as amended).”

Application submission signifies the applicant's agreement to process the personal data contained in the application for the purposes necessary for the recruitment process in accordance with Sitel Global Corporation's privacy policy (available at

Czech Speaking Consumer Experience Advisor

Job Segment: Brand Ambassador, BPO, Consulting, Network, Marketing, Operations, Technology

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