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Business Analyst/WFM support

Req ID#:  114031

Warsaw, Poland, PL

Business Analyst/WFM support

Operations
Business Analyst

We are looking for candidates for the position:

 

Business Analyst/WFM support

Location: Warsaw, Mokotow

 

Responsibilities:

  • Monitoring and Tracking of KPI achievements
  • Staffing planning and scheduling (work on professional Workforce Management tool “Teleopti”)
  • Preparation and maintenance of daily, weekly and monthly internal and external Client reporting
  • Active participation in Workforce calls with other representatives
  • Analyzing of project trends to predict long term and short term staffing needs / requirements

 

Requirements:

  • Excellent English
  • Excellent Analytical skills (Excel/Access) to ensure the accurate input of data,
  • Strong numeric and verbal reasoning skills,
  • Effective time management,
  • Effective problem-solving skills,
  • Analytical background in a call center environment is a plus 

 

We offer:

  • Attractive employment conditions
  • Benefits (i.e. private medical health, Christmas vouchers, Multisport card, friendly atmosphere)
  • Work in international and multicultural environment
  • Opportunity in development and cooperation with many different stakeholders
  • Participation in interesting projects – each day & month is different

 

Business Analyst/WFM support


Job Segment: Business Analyst, Call Center, Finance, Technology, Customer Service

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