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Work at Home - Customer Service Representative - Corner Brook, NL

Req ID#:  92545

Virtual, NB, CA

Work at Home - Customer Service Representative - Corner Brook, NL

Customer Service
Job Summary

Come join our Work from Home team as a Services and Support Representative for Intuit’s Turbo Tax software! Positions start on February 10, 2020.

Our client’s vision for customer care is to create consistently delightful customer experiences through a culture of customer-centric thinking that will dramatically impact our customer satisfaction and drive success and growth. We are embarking on a major cultural shift from focusing on traditional call centre metrics, to delighting customers by solving their problems while demonstrating that we care.

Note that you must live within 50km of Corner Brook to be eligible for this position

  • Strong understanding of computers and software
  • Previous experience in technical support is preferred and call centre experience is a plus
  • Tax support experience an asset
  • Experience preparing T1 tax returns an asset
  • Must possess basic computer skills including MS Office Suite
  • Excellent analytical, problem solving and interpersonal skills to deliver high customer satisfaction
  • Detail oriented, the ability to properly document and create customer call notes in a computer system using multiple screens of data
  • Excellent verbal and written communication skills, inspiring confidence while leading customer through the steps to resolve issues via phone, chat and email
  • Ability to manage multiple priorities within a fast paced and high volume environment
  • Ability to work in a team environment
  • High School Diploma or GED
  • Typing speed of 30 words per minute
  • Note that you will be required to appear on video chat with the customer
Core Responsibilities
  • This is a full-time, customer-facing role – you will be required to appear on live video chat to interact with customers
  • Resolve customer inquiries by phone, chat or email
  • Troubleshoot and provide product guidance and support for Turbo Tax
  • Demonstrate empathy toward customers, empowering them to help them feel confident to use the tax software
  • Learn and utilize specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes
  • Do the right thing for the customer. Ensure that they have the tools and knowledge they need to complete their tax return. Note that you will not be providing tax advice, you will be troubleshooting the software.
  • Apply your deep tax knowledge to test and validate the TurboTax software is working as per design to resolve customer issues.
  • Document customer interactions
What We Offer
  • Competitive starting wage
  • Hours of Operation
    • Peak Season: Sunday to Saturday – 10:30am to 1:30am
    • Non-Peak Season: Monday to Friday 10:30am to 7:30pm
  • Paid professional training (starting day 1 of training)
  • Full-time shifts (35-40 hours/week)
  • Great and affordable benefits to include medical, dental, and vision
  • RRSP Contribution
  • SitelFit Program – Earn points for every step you take! Compete against other Sitel locations all over the world!
  • Fun team environment
  • No sales required
Is Sitel Work from Home right for you?
  • Are you a self-motivated person who enjoys problem-solving?
  • Are you ready to enjoy the benefits of working from home (no need to shovel or drive in the snow, ability to get some housework done on your break, more time with loved ones, just to name a few!)
  • Are you committed to providing exceptional customer service?
  • Do you have a noise and distraction-free work environment?
System Requirements
  • I5 GHz core processor or better
  • Dual monitors
  • 8GB of RAM or better
  • Windows 10 (64 bit)
  • 5.0 Mbps download
  • 3.0 Mbps upload
  • 150 ms latency

Sitel requires that the internet not be used for non-work related purposes during working hours; including media streaming, ripping, gaming, or other web usage by other members of household that may negatively impact your networks.

Other Technical Requirements:

Approved USB Noise Cancelling Headset

So what are you waiting for? Be BOLD and apply now!

Sitel is an equal opportunity employer and we value diversity. All employment is decided on the basis of qualifications, merit and business need. If you are contacted by a Recruiter for an opportunity for an interview, please advise us of any accommodations needed to ensure your accessibility needs are met throughout this process. Any information received relating to accommodation will be addressed confidentially.

Please note: A criminal background check will be conducted as part of the hiring process.

Work at Home - Customer Service Representative - Corner Brook, NL


Job Segment: Customer Service Representative, Testing, Technical Support, Call Center, Customer Service, Technology

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