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Customer Service Representative-Work at Home

Req ID#:  122668

Virtual, Any Location, CA

Customer Service Representative-Work at Home

Work at Home
Who Is Sitel?

We don’t like to brag, but we’re kind of a big deal! Sitel is a people-driven, diverse company who does one thing really well – we deliver millions of great experiences every day for some of the world’s best-known brands. As a leading global provider of customer experience management, we depend on our 80,000 associates to help customers all over the world. That’s where you come in.

Who Are We Looking For?

Sitel is looking for passionate customer service associates who can live and breathe our core values.

We’ll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email.

Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service.

What does that mean for you? You’ll be the voice of the brand and it’s up to you to develop personalized and memorable experiences between our clients and their customers.

What Are We Looking For in You?
  • WOW Customers over the phone, online chat, or email
  • Ability to multi-task and adapt to changes quickly   
  • Enthusiasm and a Be BOLD attitude with great customer service skills
  • A problem solver with keen attention to detail
  • WORK Together approach with open communication, excellence in service, integrity, and accountability
  • Knows how to address customer concerns creatively and share feedback with other teammates
  • Build TRUST by working as a team member, as well as independently, with minimal supervision
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • High school diploma or GED equivalent
  • Minimum of 18 years of age
What Should You Expect From Us?Short Description
  • Paid training from day one
  • Tons of growth opportunity (93% of our non-agent positions are filled internally)
  • A leadership team that hears your voice; we know that when we WORK Together we can accomplish so much more
  • Access to some pretty cool tools and resources
  • A feeling of accomplishment when you WOW Customers
  • Ongoing training designed to improve customer experience and business performance
  • Fun team environment where we work hard to Build TRUST every single day
But That’s Not All!

Here are a few more perks you’ll enjoy when you join the Sitel team:

  • Competitive starting wage – $16.00/hr
  • Paid professional training (starting day 1 of training)
  • Full-time shifts (40-44 hours/week - paid overtime after 44 hours/week)
  • Great and affordable benefits to include medical, dental, and vision
  • RRSP Contribution
  • SitelFit Program – Earn points for every step you take! Compete against other Sitel locations all over the world!
  • Fun team environment
  • Local employee discounts
  • Strong community involvement
  • No Sales
So what are you waiting for? Be BOLD and apply now!

We wish to thank all applicants for their interest and effort in applying for this position and we look forward to speaking with you soon to discuss your qualifications.

Sitel is an equal opportunity employer and we value diversity. All employment is decided on the basis of qualifications, merit and business need.

Visit sitel.com for more information.

Please note: A criminal background check will be conducted as part of the hiring process

Customer Service Representative-Work at Home

What are the benefits of Work from Home with Sitel Group?

•  Paid professional training attended from the comfort of your home
•  Medical and dental benefits for full-time employees
•  Hourly based pay with possible incentive opportunities
•  Vacation and holiday pay
•  Hired as an employee rather than an independent contractor
•  Full and part-time shifts available
•  Employee discounts with Sitel’s many major brand-name partners

Is Sitel Work from Home right for you?

•  Are you a self-motivated person who enjoys problem-solving?
•  Are you an independent self-starter?
•  Are you committed to providing exceptional customer service?
•  Do you have a noise and distraction-free work environment?
•  Are you comfortable communicating on social media?
•  Do you have DSL or cable modem internet?