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Sales/Tech Representative

Req ID#:  268469

Virtual, Any Province, CA

Sales/Tech Representative

Customer Service

Customer Service Representative

 

We are looking for Customer Service Representatives to join our team of incredible people. Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to build strong relationships with their customers. We want people who have an excellent personality, empathy and strong work ethic.

 

Our people are our greatest asset. Once you join our team, we invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals.

About You

 

  • You have the ability to multi-task  

  • You are eager to advance your career with a reliable company  

  • You can problem solve with a can-do attitude  

  • You enjoy working with a team as well as independently 

  • You are 18+ years of age  

  • You have a high school diploma (higher education preferred)  

  • You pass a criminal background check  

About The Job

 

  • Handle inbound service calls  

  • Drive customer satisfaction through voice, chat, and/or email communications 

  • Navigate through multiple systems  

  • Ongoing training and skill development to drive your career growth  

About The Benefits

 

  • Paid professional training 

  • RRSP retirement plan with company match  

  • Growth opportunities through various development programs 

  • SitelFit wellness program 

  • Job stability 

  • Life-long skills and experience 

  • Excellent work culture 

Learn, Lead & Grow at Sitel Group® 

 

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.   

 

  • GROW AS YOU GO. We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.   

  • BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.   

  • WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.   

  • GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.   

  • MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group.   

Equipment and Internet Requirements

 

  • Desktop Computer with Windows 10 (Apple/Mac, Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook & Android systems are not compatible)
  • Dual monitors
  • 4GB RAM or greater
  • i5 Processor or greater
  • Internet speed - 5.0 Mbps download speed and 3.0Mbps upload speed
  • ISP must be highly stable with no packet loss and latency under 150ms
  • Home Router with wired link to PC

About Sitel Group® 

 

SYKES is now a part of Sitel Group!  As a leading global provider of customer experience (CX) products and solutions, Sitel Group empowers brands to build strong customer relations by creating meaningful connections that boos brand value.  Our digital or voice based solutions deliver a competitive edge across all customer touchpoints.  With 160,000 plus global employees working from home or from one of CX hubs, we securely connect best loved brands with their customers over 8 million times a day in 50 plus languages.  For over 40 years, our award winning culture has been dedicated to improving the customer experience.  

Learn more at www.sitel.com and connect with us on Facebook, LinkedIn and Twitter.  

 

EEO Statement

Sitel Group is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide an positive and accessible candidate experience.

 

Please note that Sitel Teleservices Canada Inc. Headquarters is located in Ontario. Any other position would be a remote position. 

Sales/Tech Representative


Job Segment: Sales Rep, Social Media, Sales, Marketing

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