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Customer Service Representative

Req ID#:  203653

Virtual, Any Location, MX

Customer Service Representative

Customer Service

About Us

Learn, Lead & Grow at Sitel Group®

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

 

  • GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
  • BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
  • WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
  • GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
  • MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.

 

About Sitel Group®

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.

 

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

Job Summary

We are looking for a bilingual (Spanish and English) representative to deliver world-class customer support and build customer satisfaction.

Position Description

· Receiving calls from clients.

· Answer Incoming Calls customer service Lines.

· Provide a high level of professional and competent service assistance.

· Successfully complete and approve training and quality requirements.

Requirements:

· At Least 18 years old

· High school, GED or equivalent

· Experience in customer service or call center (Desired)

We offer:

Part time and Full time Schedules

Great Base Salary plus incentives

Law Benefits

1 or 2 Days off

Savings Found

Minor Medical Expenses

Pantry Vouchers

Development opportunities

College Scholarships and many more benefits for you!

Apply today!

Education

High school diploma or equivalent
Bachelors in a related field or a combination of education and work experience

Customer Service Representative


Job Segment: Customer Service Representative, Call Center Representative, Call Center, Customer Service

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