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Customer service 2nd and Overnight shift

Req ID#:  311949

Virtual, Any Location, US

Customer service 2nd and Overnight shift

Work at Home

Licensed Insurance Agent


Your position supports one of the largest insurance providers in the U.S. that started originally as a single-line auto insurance company and now offers about 100 products and services in 5 different lines of business and handles nearly 36K claims per day.

The primary function of the agent is to receive, review and process calls regarding customers’ current policies or interest in modifying them. You should be able to offer products to assist customers’ needs. You would be required to pitch products on all eligible calls. The delivery of exceptional customer service will be key in leaving the customer with a sense of satisfaction and conviction to remain a policyholder

A Personal Lines license is needed. SITEL will pay for it. The expectation is to have a level of commitment to the learning process, motivation for self-study, and a high aptitude for test taking because passing the State insurance exam is required to continue with this campaign.

Skills, Knowledge, & Abilities:


  • Have an active Life Resident Property & Casualty License OR active Life, Accident & Health Insurance Resident License
  • You are interested in a rewarding career path
  • You are self-motivated to complete carrier certifications to obtain “Ready to Sell Status”
  • You want to drive customer satisfaction through voice, chat, and/or email communications
  • You are 18+ years of age 
  • You have a high school diploma (higher education preferred) 
  • You pass a criminal background check


Work Environment

  • Needs to have a distraction-free workplace
  • Consistent/Reliable internet service
  • No use of cellphone or electronic devices outside of work PC



  • Must be at least 18 years of age
  • Must have a high school diploma or a GED equivalent Meet Sitel hiring and education standards to include technical requirements.
    • Hardwired cable broadband, phone DSL, Fiber Optics  with speeds of 5.0 Mbps down and 3.0 Mbps download
  • Work schedule to start after 4pm CT

About The Benefits


  • Paid professional training
  • Employee discounts
  • 401K retirement plan with company match
  • Growth opportunities through various development programs
  • SitelFit wellness program
  • Job stability
  • Life-long skills and experience
  • Excellent work culture


How to apply


We have a non-standard application process. To kick things off, our application includes an assessment that covers the questions we would typically ask at the start of an interview and shows you what a day in the life is like at Sitel. This speeds up the process and helps us get to know you better. After you apply, one of our recruiters will contact you for an interview.



Learn, Lead & Grow at Sitel Group® 


We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.  

  • GROW AS YOU GO. We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.  
  • BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.  
  • WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.  
  • GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.  
  • MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group.  

About Sitel


As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 100,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 4.5 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 35+ years of industry-leading experience and commitment to improving the employee experience.   


Learn more at and connect with us on Facebook, LinkedIn and Twitter.  


At Sitel, our talent is our strategic differentiator. By bringing a diversity of perspective through our people and ideas, we create an environment of support and learning where all of our differences are valued. Sitel is proud to be an Equal Opportunity workplace.

Customer service 2nd and Overnight shift

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