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Bilingual French/English Customer Service Representative

Req ID#:  180388

Virtual, ON, CA

Bilingual French/English Customer Service Representative

Customer Service

Do you enjoy helping others? We are looking for Bilingual French/English Customer Service Representatives to provide customer support and create consistently positive customer experiences . You will take calls to support customers with their needs and answer questions about specific software tools.

Role & responsibilities

· Resolve customer inquiries by phone, chat or email

· Troubleshoot and provide product guidance and support for tax software

· Demonstrate empathy toward customers, empowering them to help them feel confident to use the tax software

· Learn and utilize specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes

· Do the right thing for the customer. Ensure that they have the tools and knowledge they need to complete their tax return. Note that you will not be providing tax advice, you will be troubleshooting the software.

· Apply your deep tax knowledge to test and validate that the software is working as per design to resolve customer issues.

· Document customer interactions

Qualifications & experience

· Ability to speak both French and English is required

· Tax support background and experience preparing T1 tax returns an asset

· Previous experience in technical support is preferred and call centre experience is a plus

· Must possess basic computer skills including MS Office Suite

· Excellent analytical, problem solving and interpersonal skills to deliver high customer satisfaction

· Detail oriented, the ability to properly document and create customer call notes in a computer system using multiple screens of data

· Excellent verbal and written communication skills, inspiring confidence while leading customer through the steps to resolve issues via phone, chat and email

· Ability to manage multiple priorities within a fast paced and high volume environment

· Ability to work in a team environment

· High School Diploma or GED

· Note that you may be required to appear on video chat with the customer

Why Sitel

As an industry leader, we rely on the expertise of our 90,000 people - empowering them to help customers everywhere, every day. Working at Sitel is more than just a paycheck; it’s an opportunity to connect, grow and learn from some of the brightest minds in the industry, all while working with some of the best brands in the world.

 

Apply today and a member of our Recruitment Team will contact you to get started!  

We are proud to be an equal opportunity employer. At Sitel, our differences are our greatest strength. We don't just promote diversity - we celebrate it

Bilingual French/English Customer Service Representative


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