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Bilingual Customer Care Specialist (Remote)

Req ID#:  322606

Virtual, Any Location, US

Bilingual Customer Care Specialist (Remote)

Site at Home US

Bilingual Customer Care Specialist

 

As a Bilingual Customer Care Specialist, you will deliver exceptional experiences every day for one of the fragrance industry's best-known brands! Not only do you get to be part of an organization that encourages every team member to Learn, Lead & Grow, you get major perks and discounts too! This opportunity is a work from home role.

 

As a trusted employer we'll create the best match for you based on your experiences and preferences, including full time daytime and evening shifts. After applying, you'll complete our video interview where we'll get to know each other better. Be sure to look for an email from interviews@hirevue.com for your personal link. After you complete your interview, our team will review your application and be in touch after 24 hours to discuss which position best matches your skill set. Sitel Group has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you!

 

*With your job application, you may see some communications come from Sitel Group as well as SYKES.

 

Location Requirements: Must legally reside in the United States. Cannot be in Alaska, California, Connecticut, Hawaii, Maine, Massachusetts, New Hampshire, New York, Ohio, Puerto Rico, Rhode Island, Vermont, Washington, Oregon, or Wyoming.

Core Responsibilities:

 

  • Service customers through answering emails, phone calls, and chats
  • Utilize selling skills to make effective recommendations
  • Assist clients with navigation of our website and selecting internet options
  • Navigate UPS tracking issues and editing order issues
  • Build and sustain relationships across the Care Center
  • Exercise clear communication with various care center partners, leaders, and peers

Work with Us and You'll Enjoy:

 

  • Hands-on, 100% paid training
  • Work from home benefits include saving time, money, and the environment
  • Benefits including medical, dental, life, and vision insurance, company matched 401K contribution, and generous paid time off

Qualifications:

 

  • Bilingual - English/Spanish
  • You are 18+ years of age
  • You have a high school diploma or GED equivalent
  • You can pass a criminal background check and drug screening
  • You are eager to advance your career with a reliable company
  • You work well with a team or independently
  • You are able to commit 40 working hours per week

About Sitel Group:

 

SYKES is now a part of Sitel Group! As a leading global provider of customer experience products and solutions, Sitel Group empowers brands to build strong customer relationships by creating meaningful connections that boost brand value. Our digital or voice-based solutions deliver a competitive edge across all customer touchpoints. With 160,000+ global employees - working from home or from one of our CX Hubs - we securely connect best-loved brands with their customers over 8 million times a day in 50+ languages. For over 40 years, our award-winning culture has been dedicated to improving the employee experience.

 

Learn more at www.sitel.com and connect with us on Facebook, LinkedIn, and Twitter.

Bilingual Customer Care Specialist (Remote)


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