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Vice President, Business Development

Req ID#:  130988


Vice President, Business Development



The Vice President of Business Development is responsible for expanding Sitel’s business by prospecting, developing and managing potential new clients. The ideal candidate will have a strong background and demonstrated experience in the Business Process Outsourcing (BPO) space working with senior level decision makers. He/she will have a unique ability to build relationships and develop networks.


This individual will focus on top domestic and global companies within the Insurance and Financial verticals. This is an exciting opportunity for an experienced sales professional to bring his/her unique set of skills and relationships to a dynamic company. Reporting to the Global Business Development he/she will develop proactive proposals and win strategies, respond to RFI/RFP’s with offers of contact center services as well as sell value add products and services that include our Sitel Group companies. This could also include selling opportunities into the EMEA market for our North American based global clients.


About Sitel Group


We are Sitel. Our 80,000 people across the globe connect many of the world’s best-known brands with their customers – 3.5 million times every day. As a global leader in customer experience (CX) management, we deliver experiences through voice, chat, social media and for 400+ clients, from Fortune 500 companies to startups.

Guided by our values, we encourage our people to Be Bold, Work Together, Build Trust and Wow Customers. Within the customer experience management industry, we believe innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our clients achieve their goals. Together, we are redefining the way brands connect with their customers – one experience at a time.


Key Responsibilities:


  • Drive the sales strategy and process from plan to close, justifying account qualification and designing win strategies
  • Follow the sales process to ensure quality and effective win strategies in all proposals regarding content, pricing, solution, and other components as well as creating a competitive analysis.
  • Clearly articulate the distinct aspects of products and services




  • 10 years sales experience, with at least 5 years in BPO sales experience, progressively responsible industry experience with a successful track record collaborating with world-class organizations to offer strategic solutions that deliver results.
  • Experience in selling “traditional” contact center outsourcing services, non-contact center outsourcing experiences (back office, IT service), as well as digital technology and/or consulting services.
  • Must have experience presenting alone in front of potential client executives.
  • Demonstrated experience leading sales opportunities, developing client-focused, differentiated and achievable solutions.




  • Demonstrates confidence throughout the selling cycle through collaboration.
  • Drive the sales strategy through relationships and process from plan to close.
  • Demonstrates empathy and kindness in everyday performance which enhances sales capability.
  • Proven ability to position products against competitors.
  • Consistently achieve revenue targets in line with team/organizational objectives.
  • Excellent listening, negotiation, presentation (RFP response & proposals) and facilitation skills. 
  • Excellent verbal and written communications skills.




  • Four-year college degree in a business-related field or equivalent industry experience.


Travel Required:

  • 75% or more domestic and international travel


Vice President, Business Development

Apply now »