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Customer Service Representative with ENGLISH


Varna, Bulgaria, BG

Req ID#:  64780

For one of our clients we are now hiring CUSTOMER SERVICE REPRESENTATIVES fluent in English for our office in Varna.

The successful individuals will be instrumental in delivering a world-class customer service. They will be responsible for engaging with both our customers and partners over the telephone, live chat and email. This role requires a real talent for customer service, a can-do attitude and a desire to make a difference.

Working Time: 8-hour and 4-hour shifts between 13:00 h - 02:00 h

SITEL provides hot meals during the working shifts as well as transportation on the way back (by taxis).

Main Responsibilities:

• Responding to customer correspondence promptly and to the highest standards, including complaint resolution
• Using multi - channel medium like telephone and live chat
• Ensuring accurate recording and logging of all contact
• Providing accurate and timely information

Skills Required:

• Excellent level of spoken and written English (C1)
• Strong assertiveness and ability to demonstrate customer focus and empathy to minimize possible customer frustration
• Excellent communication skills both written and verbal with strong attention to detail
• The ability to keep calm and work under pressure
• Ready to work in shifts

SITEL Bulgaria offers you:

• Entitlement to full and paid internal training and development
• Competitive remuneration scheme including monthly performance bonus
• Excellent social package
• Real opportunities for a long-term professional career
• PEOPLE FIRST BOARD membership and initiatives – charity activities, internal competitions and etc.
• To be part of a worldwide leading company in the Customer Support Service Area
• To join a young team of professionals

About Us

Job Summary

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        Did we trigger your interest? Then submit your CV in ENGLISH now.

        All information supplied in your application will be treated as strictly confidential.

        At Sitel we share one common passion – to make each customer experience memorable. We share our expertise, we build trust, and create strong customer relationships. By putting people first we deliver outstanding experiences.


        Each of our unique locations are home to great people who love what they do. Sitel is a global leader in customer experience, and no matter which location you visit, you’ll soon become a part of our Sitel family.

        Customer Service Representative with ENGLISH

        Job Segment: Customer Service Representative, Customer Service

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