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Customer Care Representative with English

Req ID#:  84263

Varna, Bulgaria, BG

Customer Care Representative with English

Customer Service

About Us

As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Acticall Group.

Job Summary

For one of our client we are now hiring CUSTOMER SERVICE REPRESENTATIVES fluent in English for our office in Varna on full time .

The successful individuals will be instrumental in delivering a world-class customer service. They will be responsible engaging with both our customers and partners over the telephone, live chat and email. This role requires a real talent for customer service, a can-do attitude and a desire to make a difference.

Working Time: 8 hour shifts between 13:30 - 02:00 h ++

Sitel provides hot meals during the working shifts as well as transportation on the way back (by taxis).

Primary Job Responsibilities

• Responding to customer correspondence promptly and to the highest standards, including complaint resolution
• Using multi- channel medium like telephone and live chat
• Ensuring accurate recording and logging of all contact
• Providing accurate and timely information


Skills Required:

• Excellent level of spoken and written English (C1)
• Strong assertiveness and ability to demonstrate customer focus and empathy to minimize possible customer frustration
• Excellent communication skills both written and verbal with strong attention to detail
• The ability to keep calm work under pressure
• Ready to work in shifts

SITEL Bulgaria offers you:

• Entitlement to full and paid internal training and development
• Competitive remuneration scheme including monthly performance bonus
• Excellent social package
• Real opportunities for a long-term professional career
• PEOPLE FIRST BOARD membership and initiatives – charity activities, internal competitions and others
• To be part of a worldwide leading company in the Customer Support Service Area
• To join a young team of professionals

Did we trigger your interest? Then submit your CV in ENGLISH now.

All information supplied in your application will be treated as strictly confidential.

At Sitel we share one common passion – to make each customer experience memorable. We share our expertise, we build trust, and create strong customer relationships. By putting people first we deliver outstanding experiences.

Customer Care Representative with English

Apply now »