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Vice President, Financial Planning & Analysis

Req ID#:  342959


Vice President, Financial Planning & Analysis


About Us

Learn, Lead & Grow at Sitel Group®    
We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.  
As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.  
Learn more at and connect with us on Facebook,  LinkedIn and Twitter.  

Job Summary

The VP, Financial Planning and Analysis role reports directly to the Americas CFO. This role leads, guides, develops, and manages the financial analysis team supporting the Americas region. The VP, FP&A oversees and contributes to the development of timely and accurate financial information and projections sites; evaluates current and proposed budgets, financial plans and policies including regional planning, profitability analysis, cost analysis, and recommends options that enhance region’s profitability. Above all, partners closely with internal leaders to manage budget/expense goals across the Americas Sitel organization.

Primary Job Responsibilities

  • Lead America’s region financial planning process including annual plans, and forecasting.
  • Analysis of operating results compared to plan, prior periods and forecasts
  • Lead a team that provides financial stewardship to business.
  • Work directly with the Americas CEO, Americas CFO, and company leadership teams to improve business performance, report, and plan accurately and timely.
  • Leads the Americas region annual financial planning processes and supports the strategic planning processes to accelerate value creation.
  • Leads the Americas FP&A team, and coordinates company FP&A capability advancement and finance process improvement.
  • Work directly with the Americas CFO, Finance Leaders, and Corporate Peers to improve business performance, to report and plan accurately & a timely, and to build enhanced FP&A capability.
  • Lead consolidated financial reporting & analysis and forecasting (monthly and quarterly).
  • Lead and develop the Americas FP&A team to enhance capabilities. 


  • Full management responsibilities for the FP&A group.  Matrix management responsibilities into Operations to drive the standard deployment of the processes and tools.  This matrix management reaches across all centers and locations in the region and globally – so distance management is a necessity.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Demonstrated analytical and financial modeling skills with ability to prepare materials and presentations that communicate meaningful data and analyses. 
  • Proficiency with various software applications, including Microsoft Office suite (Word, Excel, PowerPoint) and financial systems software.
  • Demonstrated strong knowledge of GAAP, budget planning, expense monitoring, cash flow and financial management operations
  • Strong attention to detail and commitment to tight deadlines
  • Strong organization, ability to prioritize workload for self and team, problem-solving and decision-making skills. 
  • Demonstrated successful ability in managing and developing others. 
  • Good interpersonal skills; strong verbal and written communication skills with ability to effectively with internal business partners and senior executives.
  • Ability to support planning and execute strategic plans as defined by leadership. 


  • BS degree in finance, accounting, business management, or comparable combination of university coursework and experience.  
  • Graduate degree, CPA preferred
  • 10-15 years of related experience in progressively responsible accounting and financial analysis roles
  • Five+ years progressive leadership experience 



    Experience Target

      Specialized Certifications

        Vice President, Financial Planning & Analysis

        Job Segment: Executive, VP, Business Process, Strategic Planning, Financial, Management, Finance, Strategy

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