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Customer Service Professional for Virgin Media based in Birmingham

Req ID#:  247449

UK Virtual (Sitel), Any Location, GB

Customer Service Professional for Virgin Media based in Birmingham

Customer Service

Learn, Lead & Grow at Sitel Group®

Please note this role will be based in Birmingham and you will be required to undertake on-site training. 


We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

· GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.

· BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.

· WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.

· GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.

· MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.

About Sitel Group®

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

The Roles

At Sitel we work closely with some well-known brands such as Virgin Media. Working on these campaigns will require you to use your excellent customer service skills and knowledge to assist customers with any issues or queries they may have.

Skills and Qualities

  • A team player who is proactive and driven with a desire to help others
  • Ability to build a rapport with customers
  • Computer literate 
  • Confident telephone manner
  • Be able to communicate successfully, confidently and clearly (verbal and written)
  • Be open minded
  • Be attentive
  • Be patient
  • Ability to use positive language
  • Good time management
  • Be empathetic

Job Responsibilities

  • Objection handling.
  • Excellent vocal and written communication.
  • Speaking with customers regarding existing and new products. 
  • Navigating multiple systems. 
  • Retentions and sales. 

You will also need to be...

  • Computer Literate
  • Have a positive attitude
  • Be patient
  • Excellent at listening
  • Excellent at time management
  • Be attentive
  • Willing and have a great work ethic
  • Able to cope in a fast-paced pressured environment

Your Contract

  • Permanent contracts available
  • Full-time hours
  • Fully flexible between Mon-Sun
  • Pay up to £9.50 per hour. 
  • Weekly pay
  • Paid Training
  • On site training then work at home options

The next step

After you have clicked ‘apply’, one of our Recruitment Team will review your application and may contact you to discuss your skills, abilities and why you think you are suited to the job role.

We look forward to reviewing your application and hopefully welcoming you to the Sitel family!


The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Sitel and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.


Customer Service Professional for Virgin Media based in Birmingham

Job Segment: Media, Customer Service, Marketing

Apply now »