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VDI Administrator

Req ID#:  340572

Tranbjerg J, DK, 8310 B, ES FR COURNON D'AUVERGNE, FR, 63800 PT DE SAINT ETIENNE DU ROUVRAY CEDEX, FR, 76801 Dusseldorf, DE, 40476 Swansea, GB, SA79BB Getafe, ES, 28906 Birmingham, GB, B4 6GA BLOIS CEDEX, FR, 41043 Krefeld, DE, 47807 VERVINS, FR, 02140 Stratford upon Avon, GB, CV37 9HY Middlesex, GB, TW6 2GW Nisava, RS, 18000 Berlin, DE, 13629 ES Burgas, BG, 8000 FR Madrid, ES, 28045 Wittenberg, DE, 6886 ST JEAN BONNEFOND, FR, 42650 WASQUEHAL, FR, 59290 EuroCentral, GB, ML1 4WQ Copenhagen, DK, 2300 Bedfordshire, GB, LU4 9TT PT Sevilla, ES, 41920 Milano, IT, 20147 Sevilla, ES, 41011 Derriford, GB, PL6 5AA Sønderborg, DK, 6400 Copenhagen, DK, 1050 Coventry, GB, CV12TA FR M, ES, 28045Previ Varna, BG, 9009 København N, DK, 2200 Las Rozas, ES, 28230 GB Lisboa, PT, 1990-084 IT BG Kingston upon Thames, GB, KT2 6LZ FR FR Dessau, DE, 6844 NANCY, FR, 54000 JUILLAN, FR, 65290 FR Coventry, GB, CV3 4LF Magdeburg, DE, 39112 København SV, DK, 2450 Troyes, FR, 10000 Romainville, FR, 93230 FR Perigny, FR, 17180 GB ES Paris, FR, 75009 Riga, LV, 1000 Plymouth, GB NL Madrid, ES, 28045 PAU, FR, 64000 BG GB RS PT PT PT GB FR Athens, GR, 104 34 GB Porto, PT, 4050-344 FR GB GB Dusseldorf, DE, 40476 IE Exeter, GB, EX1 1ST Madrid, ES, 28830 GB Potsdam, DE, 14471 GB Warsaw, PL, 02-675 Belgrade, RS, 11070 Newcastle upon Tyne, GB, NE12 8EW FR Sofia, BG, 1407 FR PL IT IE Potsdam, DE, 14471 Exeter, GB, EX1 1ST Paris, FR, 75009 Krefeld, DE, 47807 GB Berlin, DE, 13629 ROMAINVILLE, FR, 93230 Best, NL, 5684 PK PT FR FR Watford, GB, WD25 7GS ES FR DK Polska, PL, 66-400 Coventry, GB, CV1 3BH Dessau, DE, 6844 Gdańsk, PL Barcelona, ES, 8940 FR FR FR GB

VDI Administrator

Information Technology


Sitel Group is seeking a Virtual Desktop Infrastructure (VDI) Administrator to join our fast-paced, team-focused, dynamic Global Corporate IT department. This role reports into the Global IT Infrastructure and Operations organization.  The VDI Administrator will be responsible for the provision of services offered by the VDI support team.


The VDI Administrator will have a strong background across multiple areas of IT. Prior experience working with multiple VDI implementations is required. Deploy the technology roadmaps provided by the VDI Architect. They will provide technical advice and assist in developing solutions to address customer requirements. Conduct Engineering sessions, develop and refine activity sequences and level of effort estimates for project managers as requested in order to develop project schedules.  Work with Infrastructure Engineering team members to meet requirements and deadlines. Provide Tier III end-user rollout and troubleshooting support as directed.



  • Requires the highest level of critical thinking, creativity, and innovation in deploying new concepts and solutions to address strategic issues facing Sitel.
  • Manages the capacity of all VDI components and makes recommendations on future needs. Exercises extensive flexibility in determining objectives and approaches to the most critical assignments. Often acts independently to uncover and resolve issues associated with the development and implementation of technical programs.
  • Be able to configure and implement critical VDI solutions, including: AWS Workspace and App Stream 2.0, VMware Horizon, and Citrix. 
  • Create documentation as it relates to the standardized topology, equipment, and configuration. Mentor staff to maintain the Standard Operating Procedures (SOPs), “As Is” documentation, Installation Instructions and any other required transition documentation as required
  • When necessary, provide troubleshooting and problem solving for application issues and use these challenges to mentor other engineers toward the same ongoing capability
  • Ensure asset management, including maintenance of VDI component inventory and related documentation. Additionally, maintain plans for periodic and continual refresh and system updates.
  • Provide Tier III end-user rollout and troubleshooting support as directed
  • Work with Infrastructure Engineering team members to meet requirements and deadlines





Education:    Four-year degree or equivalent combination of education and experience.


Experience Target:   Minimum of 4 years in an IT Support role



  • Experience in mentoring of junior members, required.  Supervisory skills, a plus.
  • Experience working and troubleshooting in a complex support role.

·     Cloud service implementations with a focus on AWS, and industry best practices

·     Cloud automation with AWS application deployment, including scripting, VDI support, desktop support, networking support.

  • Prior experience engaging with all levels of the business to gain and promote an understanding of the organization’s goals and objectives and ensure that our IT delivery is aligned.
  • Expert level of understand working with Multiple VDI platforms (AWS/AppStream 2.0, Citrix, VMware) MS Azure skills, a plus
  • Strong knowledge working with Microsoft products including, but not limited to: Active Directory, DNS, DHCP, GPOS, Server and Desktop Operating Systems, Office Applications, Back-End Services
  • Sound knowledge of networking and troubleshooting. Including common network troubleshooting tools

Ping, Telnet, Traceroute, Wireshark.

  • Excellent customer service and troubleshooting skills. Ability to identify and resolve problems independently.
  • Experience working in an ITIL environment.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Extensive experience working in a team-oriented, collaborative environment that is geographically dispersed. 


Special Certifications:  

  • AWS, Citrix, VMware Horizon, Microsoft and/or ITIL Certifications preferred.

VDI Administrator

Job Segment: Developer, Technical Support, Engineer, Network, Technology, Engineering

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