Employees can work remotely

Sitel is seeking a leadership-oriented and self-motivated person to join us as a Team Leader to oversee a team of Sales licensed agents.

This is a fully remote role!

We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! 

Job Summary

Team Leader in this role get to: Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition. Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery. Influence the lives of others: Develop, train, and manage team members. Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions. Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. Define Sitel’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. Keep leaders informed: Relay important information in the form of timely and accurate reports. 

Qualifications

Our most successful candidates will have: - Experience in managing a team of work-from-home direct reports (licensed insurance agents) - Experience and knowledge in Insurance Sales- Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues - Strong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional manner - Strong customer-orientation when managing communications and issues - The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives - A pro-active attitude towards developing trust and professional rapport with employees and team members; the ability to be a team-player.

-We are looking for those who are already in a Team Leader role today.