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Senior Quality Manager

Req ID#:  195751

Tarlac City, PH, 2301 Puerto Princesa City, PH, 5300

Management

Responsible for the deployment of quality framework, specific Quality Management Systems and related processes such as Customer Experience Framework, Defect Management and similar necessary to establish the delivery of quality assurance during the transition phase of the account. Understands the quality objectives, customer profile, and client requirements to develop effective quality control processes maintaining an overall process integration flow, manages the risks and opportunities for service quality that can affect customer experience and product/process conformity. Administers and responsible for internal and external client communications. Understands the profile and requirements for Quality Specialist of the business, hires and performs administrative responsibilities while engaged in the program. Manages and creates plans for deployment of Quality process to BAU Service Quality.

Senior Quality Manager

Get to Know Us

We are Sitel. Our 80,000 people across the globe connect many of the world’s best-known brands with their customers – 3.5 million times every day. As a global leader in customer experience (CX) management, we deliver experiences through voice, chat, social media and for 400+ clients, from Fortune 500 companies to startups.

Job Snapshot

Employment type
• Full-Time

Locations
• Pasig
• Quezon City
• Mandaluyong
• Tarlac
• Baguio
• Palawan

Compensation and Benefits

Well done
• Competitive compensation package
• Performance incentive plans
• Rewards and recognition programs

Get well
• Coverage for Same Gender Partners and Domestic & Common-law Partners
• HIV/AIDS coverage
• Voluntary enrollment of over-aged dependents
• Mental Health coverage
• Solo parents can enroll both parents and children
• Unlimited formulary medicine and medicine reimbursement
• Optical and dental coverage
• Bereavement assistance

Well-being
• Salary loans from our partner financial institutions
• Sitel Perks associate discount program
• Sitel Fit program
• State of the art site facilities
• MAX (My Associate Experience)

Well-rounded
• Track training programs
• Access to My Academy and Empower Center
• My Associate Experience Learn Program


Job Segment: Manager, Quality Manager, QC, QA, Quality, Management

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