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Learning Specialist | Tarlac

Req ID#:  90028

Tarlac City, PH, 2301

Learning Specialist | Tarlac

Corporate
Primary Job Responsibilities

Creates learning experiences that equip new and long-term associates to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching.  Modifies and presents training programs for representatives/agents.  Tracks and analyzes training programs by examining agent performance.  Recommends changes to training programs.  Conducts training programs for representatives/agents and first-line supervisors on new products/services, selling skills and/or system changes.  Participates in identifying program needs, obtaining technical data and scheduling programs.  Maintains training records. 

Education
Combination of education and equivalent work experience
Experience Target

At least 2 years of customer service or technical support experience coaching and mentoring other associates, preferably in a complex, fast-paced contact center environment.  Solid understanding of training processes and practices for adults.  Excellent product knowledge for a specific vertical market.

Skills/ Knowledge/ Abilities

Excellent listening and oral/written communication skills.  Strong facilitation, problem-solving, research and decision-making skills.  Solid understanding and use of computer basics (Internet, e-mail, MS Office).  Organizational and time management skills. Ability to manage challenging trainees and customers while remaining in control.  Good judgment and ability to express thoughts clearly and simply.  Ability to work a flexible schedule.

Travel Required

Minimal travel - Less than 20%.

Learning Specialist | Tarlac


Job Segment: Learning, Technical Support, Human Resources, Technology

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