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Business Support Liaison | Tarlac

Req ID#:  176451

Tarlac City, PH, 2301

Business Support Liaison | Tarlac




As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more.

Job Responsibilities:

  • Act as the site-level systems and ID contact between Vendor and Account.
  • Provide system and ID support and readiness.
  • Administer site hard tokens for multi-factor authentication to the network
  • Provide troubleshooting assistance to Agents/Representatives.
  • Coordinate Agent/Representative ID tracking and issuance.
  • Communicate new, termed and changes in Agent/Representative status to Account in the system. Manage system issue tracking, escalation and resolution support.
  • Coordinate all access, change, and term requests for those working on the Account project.
  • Review any changes or terminations that will be submitted to the system if the Vendor has a centralized staff administration or ID function.
  • Validate sales hierarchy regularly, reconciling in systems and escalating when necessary.
  • Notify Agents/Representatives and appropriate trainer of all system access identifications and long-ins as they become available.
  • Ensure class identification numbers submitted to Account Management are consistently tracked, and communicated to the site Training Coordinator.
  • Provide Ad-Hoc reporting support for the site and leadership from Account provided self-service sources
  • Other operations analyst support and reporting activities needed and requested by the site Operations Manager.

Business Support Liaison | Tarlac

Job Segment: Customer Service

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