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Virgin Media - Inbound Customer Retentions Advisor

Date: Feb 14, 2018

Location: Swansea, Agent Opening, GB

Req #: 41076-en_US

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About Us

Are you high energy, with a passion to succeed? Can you see yourself in an exciting, customer focussed role? Do you want to work on behalf of a world renowned brand? 

Sitel is an award-winning contact centre outsourcing provider that has been a leader in its field for over 25 years on an international basis. 

Working in partnership with Virgin Media we are looking to grow our team of red-hot Customer Service Retentions Advisors, providing solutions for Virgin Customers TV, Broadband and Phone Line services. This role is offered on an initial 6 month contract.

We are looking for those who have a bit of sparkle!

Summary of Primary Job Responsibilities

Virgin Media technology is razor sharp, which means we need our advisors to be too. We offer award winning training, giving you the knowledge and the tools that you need to be best.

We love our customers and we hate to see them go. So if they call to break up with us, you’ll go out of your way to make things right.

Every customer is different and we don’t believe one size fits all. We like to get to know our customers, that way we can find a solution that is right for them, defying expectations and offering an outstanding service. 

Daily life at Virgin Media is fun and fast paced, and no two days are the same; whether you’re talking Big Bundles, Fibre Optics or UHDTV, you will never be bored.

We always do right by our customers, the same goes for you too! Hard work is always rewarded with an excellent commission structure that means a monthly bonus on top of your weekly wages, as well as regular prizes and incentives. 

This role is what you make it, the sky is the limit. We are always on the lookout for rising stars, so when our advisors show promise we will always nurture and encourage ambition to go further.

Experience Target

Being a confident communicator is a must. 

You will need to be a great listener, with strong rapport building skills.

We offer extensive training, but some working knowledge of computer usage is essential.

You will be highly motivated, who thrives on outperforming targets and loves seeing the rewards.

Virgin Media is all about personality and passion; we want you to shine, to be challenged, to be inspired. If you love to be different and always want to try new ways to do things, you’ll fit right in.

Pay Rate - £7.75 per hour - we pay weekly! Plus a great commission structure with on target earnings of £19,000 (pro-rata

Working Hours - 37.5 hours per week on a shift basis. 

Location- Swansea

Other Benefits include:
•20 days holiday + statutory bank holidays
•Casual dress code
•Award winning training scheme
•Excellent Career Opportunities
•Eye Care Vouchers
•Pension schemes 
•Corporate discounts
•Childcare Vouchers

Job Segment: Media, Bank, Banking, Call Center, Marketing, Finance, Customer Service

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