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Call Centre Team Manager

Req ID#:  248590

Stratford upon Avon, GB, CV37 9HY

Call Centre Team Manager


A day in the life…About Us

As a Team Manager, our people are your customers and you play a pivotal part in putting your team first and inspiring them to become a loyal customer to our business. Sitel advocate for a People First approach throughout our business with Customer Service as our area of expertise.

It is essential you have passion for management and customer service in order to create an environment for success through regular coaching, engaging and motivating your team and proactively managing your team results. It is also important that you are a confident and experienced leader, with great problem solving skills that can effectively deliver in a fast paced and changeable environment.

In our busy contact centre you will relish the opportunity to learn and develop your skills further by working collaboratively with colleagues, other departments and our Client. You will be a self-assured competent manager with experience in delivering effective HR solutions, from return to works to disciplinary procedures.

To join our Team, we ask that:

  • you have experience managing and leading a team (essential)
  • you can demonstrate experience in a contact centre (desirable)
  • you have confidence in learning and using a variety of computer systems and data sets to drive your teams success in delivering business objectives (against KPI’s and metrics)
  • you are comfortable with a wide variety of people management tasks and roles.
  • you are able to manage your time effectively under pressure
  • you are able to demonstrate a good understanding of your role in the wider success of our business
  • you are skilled in engaging and motivating a team through open communication, reward and recognition and your ability to role model our core values

What you need to know:

  • Permanent contract
  • Full Time (37.5 hours/week)
  • Working hours 8-8 Monday - Friday, 8-1 Saturday, so you would need to be flexible
  • As a Team Manager, your shifts will follow a rolling seven week rota which mirrors your teams hours
  • Starting salary from - £19,000 - £21,000 per annum dependent on experience plus up to 10% of your annual earnings as a target related bonus.


“…a company that believes in progression”

“…the company is run with people in mind, employees and the customer. The company respects it's employee's and gives every chance for them to use any existing skills to progress or turn your hand to something new and develop you.”

“Always a fantastic atmosphere in the ship! It's the people who make it a great place to work and we have some great people!”

Apply today!

Please look out for our call. We look forward to speaking to you soon. You will need to be able to provide right to work documentation if successful.

Data Notice The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Sitel and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.


Call Centre Team Manager

Job Segment: Call Center, Manager, Customer Service, Management

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