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Spire Health Care Advisors

Req ID#:  223493

Stratford Upon Avon, Agent Opening, GB

Spire Health Care Advisors

Operations

Come and join the conversation! Here in Sitel Stratford Upon Avon we work on behalf of numerous different clients. Here at Sitel we put our employees first! All of our campaigns have a friendly atmosphere and we continuously provide ongoing support to every single one of our employees.

This role will require you to work on site at our Sitel in Stratford upon Avon.

Role Purpose:

To address Patient Queries in a timely Manner ensuring great Customer service is maintained during a short call, Alongside Patient Queries you will be responsible for Answering calls from Private medical insurance company’s and booking in appointments on a patients behalf. You will also be booking appointments for Patients who wish to do this. As a Spire Healthcare advisor you will be the front line of customer service and will be required to answer calls and provide solutions, answers and assistance on every call.

Primary Responsibilities

• Client requires calls to be handled from Spire Healthcare which will involve supplying advice as per FAQs and sign-posting where appropriate.

• To book appointments using the internal spire Healthcare booking tools.

• Achieve targets for calls handled within AHT and Quality.

• Other duties as assigned.

Skills

  • Must be computer literate and a high typing speed is required
  • Pervious medial or receptionist background experience is desired
  • Communication skills must be to a high level
  • Motivated by targets
  • Literate and articulate
  • Good work ethic
  • Strong sense of initiative
  • Dependable, reliable and able to perform duties with minimal supervision
  • Understands importance of team work

Knowledge

  • Strong understanding …. Of call centre work or customer service skills
  • Strong understanding ….medical knowledge is desirable

Data Notice

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Sitel and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

Spire Health Care Advisors


Job Segment: Call Center, Customer Service

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