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Customer Service Advisor

Req ID#:  244936

Stratford Upon Avon, Agent Opening, GB

Customer Service Advisor

Operations

Introduction

Here at Sitel Stratford we work closely with many clients here on site, They are all different lines of business on behalf of different brands. All of these campaigns require you to use your wealth of customer service skills to provide the best possible customer experience, building rapport and assisting with any any questions or queries they may have. 

Your Duties Could Include (but are not limited to

  • Receiving inbound calls and possibly making outbound calls regarding general customer enquiries.
  • Potenially dealing with emails, webchat or social media.
  • Dealing with customer complaints.
  • Building rapport with new and existing customers, giving the best possible customer experience. 
  • Demonstrating a keen attention to detail
  • Working effectively as part of a team
  • Adhering to company principles and values at all times

Knowledge/Skills/Abilities

  • Excellent customer service skills
  • Previous experience in a customer focused environment
  • Demonstrable experience of working within a structured process
  • Excellent IT Skills (MS Word, Excel and Outlook)
  • The ability to work well as part of a team
  • Be flexible and open to a new challenge

Contract Terms

  • Permanent & Temporary contracts 
  • Part time & Full time opportunities
  • Weekly pay
  • Paid training

What to expect next

After you click Apply, a memeber of the Recruitment Team will contact you from 0303 313 0031.

We look forward to receiving your application and potentially welcoming you to Sitel Stratford! 

Good Luck with your application! 

 

DATA NOTICE
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Sitel and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

Customer Service Advisor


Job Segment: Customer Service

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