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Retentions Advisor *Based in Stockton on Tees*

Req ID#:  302228

Stockton on Tees, Agent Opening, GB

Retentions Advisor *Based in Stockton on Tees*

Operations

What can we do for you?

· Working in the comfort of your own home after on site training in Stockton-on-Tees!

· Full computer kit provided (desktop set up)

· Opportunity to earn £17,901 - £21,525 per annum OTE (based on weekly salary and monthly commission for great performance)

· 37.5 hours per week on a rotational shift pattern

· Flexible shifts – you will be working between 08:00-21:00 Monday-Friday, 08:00-18:00 Saturday-Sunday

· Up to 70% off Virgin Media 02 services for you and great deals for your friends and family

· Amazing additional incentives potentially worth over £3k per year

· Weekly pay and monthly commission

· Corporate discounts available

· Pension scheme

What is your job role

You will be one of our passionate call centre agents and you will be taking inbound calls and have multiple targets and goals to achieve each day. Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service. When a customer calls to break up with us, you'll go out of your way to make things right. We need you to be the voice of the brand!

Your Responsibilities

What will your responsibilities be?

· Be the face of the business and offer a memorable experience for all the right reasons.

· Go above and beyond, showing empathy, understanding and compassion when our customers need our assistance.

· Up sell and cross sell to all customers and prospects

· Be part of a close knit team with individual targets. You will be working towards several KPI’s and metrics to achieve the best results and a generous commission.

· Takes responsibility for ensuring that accurate product information is provided to customers at all times

· Satisfies customer sales enquiries on initial call whenever possible

· You don’t need technical knowledge as our in-depth training programme will get you up to speed. To succeed in this role, you’ll need to have a buzz for hitting targets and provide a good experience even under difficult circumstances. You’ll also need:

· To be highly motivated, resilient and thrive on outperforming targets

· We want people who are responsible, reliable, punctual and fun

· To have great communication and listening skills along with the ability to demonstrate Sitel and Virgin Media 02’s purpose and values

What's next

Click take the assessment now and join our family!

Once you have clicked "take the assessment" it will direct you to Harver. Harver is a 20 minute assessment, so please sit down, relax and take your time. 

Data Notice

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Sitel and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

Retentions Advisor *Based in Stockton on Tees*


Job Segment: Call Center, Customer Service

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