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Customer Service Advisor based in Stockton on Tees representing Virgin Media

Req ID#:  298653

Stockton on Tees, Agent Opening, GB

Customer Service Advisor based in Stockton on Tees representing Virgin Media

Customer Service

What can we do for you?

  • Hybrid working, 5 week on site induction!
  • Full computer kit provided (desktop set up)
  • Opportunity to earn £17,901 - £21,525 per annum OTE (based on weekly salary and monthly commission for great performance)
  • 37.5 hours per week on a rotational shift pattern
  • Flexible shifts – you will be working between 08:00-21:00 Monday-Friday, 08:00-18:00 Saturday-Sunday
  • Up to 70% off Virgin Media 02 services for you and great deals for your friends and family
  • Amazing additional incentives potentially worth over £3k per year
  • Weekly pay and monthly commission
  • Corporate discounts available
  • Pension scheme

What is your job role?

You will be one of our passionate call centre agents and you will be taking inbound calls and have multiple targets and goals to achieve each day. Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service. When a customer calls to break up with us, you'll go out of your way to make things right. We need you to be the voice of the brand!

What will your responsibilities be?


  • Be the face of the business and offer a memorable experience for all the right reasons.
  • Go above and beyond, showing empathy, understanding and compassion when our customers need our assistance.
  • Offer a tailored approach to each individual, listening to the customers’ needs and offering them a package which suits their daily lifestyle
  • Be part of a close knit team with individual targets. You will be working towards several KPI’s and metrics to achieve the best results and a generous commission.

You don’t need technical knowledge as our in-depth training programme will get you up to speed. To succeed in this role, you’ll need to have a buzz for hitting targets and provide a good experience even under difficult circumstances. You’ll also need:

  • To be highly motivated, resilient and thrive on outperforming targets
  • We want people who are responsible, reliable, punctual and fun
  • To have great communication and listening skills along with the ability to demonstrate Sitel and Virgin Media 02’s purpose and values

What next?

Click apply now and join our family!

Data Notice

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Sitel and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

Customer Service Advisor based in Stockton on Tees representing Virgin Media

Job Segment: Customer Service Representative, Call Center, Media, Customer Service, Marketing

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