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Sr. Procurement Manager

Req ID#:  162755


Sr. Procurement Manager


Sitel Group’s 90,000 people across the globe connect many of the world’s best-known brands with their customers - 3.5 million times every day. As a global customer experience (CX) management leader, we apply our 30+ years of industry-leading experience and the entrepreneurial spirit of our group’s founders to deliver Omnichannel experiences through voice, chat, social media, and more to customers of our 400+ clients across all verticals – from Fortune 500 companies to local startups.


Our group’s breadth of capabilities – powered by our ecosystem of experts including innso, Learning Tribes, Sitel, and Sitel Insights – go beyond business process outsourcing (BPO) to support every stage of the customer journey. We are redefining the contact center and improving business results by pairing innovative solutions - such as self-care and automation - with the human touch, emotion, and empathy of our people.


As a CX platform, we are powered by experts to deliver tailored CX solutions to fit our clients’ needs through our consultative, customer-centric approach adding value at every touchpoint - regardless of location, channel, or time of day.

To learn more, visit www.sitel.com or join the conversation on Twitter, Facebook and LinkedIn.


Job Brief

Sitel is looking for a Senior Manager, Procurement for the Americas. This role is a remote role within the United States and reports directly to the Global Head of Procurement.  Within our team, you will join an energized and positive organization with a new procurement culture and dedicated to rolling up their sleeves to deliver value-added solutions, products, and services for our clients.



Key Responsibilities

  • Implement category strategies in the region.
  • Manage the “procure to pay” process across multiple locations.
  • Support Category deployment and spend analysis.
  • Develop, negotiate, and administer purchasing agreements and contracts with suppliers with the support of each of the company’s operations in the region.
  • Maintain supply agreements/contracts for CAPEX and OPEX.
  • Monitor supplier’s performance including pricing, service levels, and quality delivery to stakeholders.
  • Manage a team of country procurement managers with 5 direct reports across 7 countries.



  • International procurement experience in the Americas including LATAM.
  • Category management, contract negotiations, and spend analysis experience required.
  • Minimum of 5 years of experience in procurement.
  • Minimum of 3 years experience in a regional procurement management role as a people leader.
  • Minimum 3 years of experience in the use of e-Sourcing tools such as Zycus, Ariba, Scout RFP, Ivalua, or similar platforms.
  • Proficiency in SAP a plus.
  • Bilingual (English/Spanish) a plus.
  • Lean Six Sigma (Green or Black Belt) a plus.
  • Bachelor’s degree in a related field of study or equivalent work experience in supply chain, direct or indirect procurement.



  • Effective people leadership skills. 
  • Excellent analytical and problem-solving skills.
  • Strong organizational and decision-making skills.
  • Ability to analyze information and evaluate results to choose the best solution to solve problems.
  • Ability to effectively manage and collaborate with virtual teams and across multiple business units.
  • Excellent oral and written communication skills.
  • Strong presentation skills, with the ability to present to Senior Leadership across the organization.
  • Highly proficient with MS Office (Excel and PowerPoint) and project management tools.



  • Approx. 35% + domestic and international travel.



Sr. Procurement Manager

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