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Manager, Employee Experience, NA (Remote, US/CAN)

Req ID#:  365158


Manager, Employee Experience, NA (Remote, US/CAN)

Human Resources

Learn, Lead & Grow at Sitel Group®

We believe experiences are everything and that happy associates are successful ones. That is why we give our people the tools and the freedom to learn, grow, have fun and be themselves. As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. 

With 160,000 people around the globe – working from home or one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.  

Job Summary


As Employee Experience Manager you will design and implement engagement strategies to power Sitel Group MAX initiatives and programs for the North American (US & Canada) regions. In this role, you will consistently analyze MAX data to foster and improve associate engagement.

  • Analytical – Deep care for detail and data, striving to discover more about facts and figures and how to apply them to achieve goals.
  • Methodical – Enjoys doing things in an ordered and careful way.
  • People Champion – Strong belief that all programs and processes are developed and implemented for the benefit of associates, always keeping them top of mind to facilitate a culture that takes care of its people from hire to retire.
  • Strive for Simplicity – Gravitates to simple, relatable solutions, design, and messages considering audiences at all levels.

You Will


  • Prioritize the Sitel Group Employee Engagement Program (MAX) through careful data analysis and research to identify areas for improvement; producing recommendations and strategies to increase engagement and functionality of MAXConnect, MAXCommunities, Pulse, Idea Collector, Bot, etc. (40%).
  • Manage Engagement Manager and MAX Architect (two direct reports).
  • Partner with the NA Communication and Engagement Director to strengthen MAX communication platforms bringing structure, consistency, and care for brand alignment, messaging, and overall function.
  • Partner with peers in the NA communications team to create standardized training, guidelines, and templates for MAX utilization in NA.
  • Align and promote Global MAX initiatives, always considering regional mindset and demands, putting a local spin to maximize adoption.
  • Partner with the Global MAX team to stay on top of best practices to increase the adoption and functionality of the MAX Program including, MAX Bot and Idea Collector, and more.
  • Support NA Annual Survey action planning and change implementation.

You Have


  • 4-6 years minimum of relevant corporate communications supporting employee engagement and survey administration, including planning, execution, and measurement.
  • Demonstrated writing/editing and verbal communication skills (samples preferred). 
  • Bachelor’s degree highly desired in relevant field.
  • Experience engaging with diverse groups of people and personalities.
  • Understanding of employee experience/engagement research.
  • Understanding of how employee experience and communication concepts work together to achieve maximum benefit for the organization.
  • Communications campaign development experience and execution. 
  • Demonstrated critical thinking, problem-solving, and employee relation abilities.
  • Ability to maintain a high level of professionalism and confidentiality.

Our Perks


Competitive salaries, benefits, 401K contribution matching and paid time off.

Onsite and remote work at home available (depending on the market).

Fun and engaging company-wide initiatives, including our SitelFit wellness program.

Growth opportunities through various development programs.

Employee discounts.

Casual dress code.

Excellent work culture.

Join the #SitelLife


GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work every day. We offer benefits to keep you healthy and happy, such as paid time off. Plus, fun perks like employee discounts.  


GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop professionally and personally. You choose where you want to go; we help you get there.  


WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.  


BE BOLD, BE YOU. #SitelLife represents our commitment to our people - to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.  


MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®.  



Our talent is our strategic differentiator. By bringing together diverse perspectives through our people and ideas, we foster an environment where people belong, all voices are heard, and everyone is vital and can contribute their best work. Sitel Group® is proud to be an Equal Opportunity workplace.

Manager, Employee Experience, NA (Remote, US/CAN)

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