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Sr. Business Analyst

Req ID#:  365289


Sr. Business Analyst


About Us

Learn, Lead & Grow at Sitel Group®  

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves. Flex Learning 
GROW AS YOU GO. We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.  
BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.  
WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.  
GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.  
MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group.  
About Sitel Group®  
As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customers touch points. With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation, and data-driven analytics – with the expertise, emotion, and empathy of our people to Create Connection. Value Conversation 

Job Summary

The Sr. Business Analyst will support the team’s data analytics and reporting activities to empower and guide the team in making data-driven decisions. He/she is an experienced professional providing data expertise and technical analysis to support the program and to timely achieve deliverables of the NA Operational Reporting team.

He/she shall provide support in the creation of detailed analytical models by providing insights related to the integration and processing of data relevant to the program. He/she will utilize programmatic and quantitative methods to identify patterns and relationships in large data sets, as well as apply mathematical, statistical, and other data-driven analysis to address business intelligence questions.

The Sr. Business Analyst is also responsible for providing support to leadership, auditors, junior reports analysts, and BI Developers to assist in managing and solving data- and reporting-related issues. He/she is also responsible for performing quantitative analysis of complex business situations, such as strategies, performance, and solutions involving the NA Operational Reporting performance.

The Sr. Business Analyst shall present reports and analytics to the leadership and shall be open in communicating and brainstorming with the entire team on approaches or solutions to a business problem or project.

Primary Job Responsibilities

Provide innovative analytical insights within the NA Operational Reporting program

Provide recommendation on further analysis of findings, strategy for large data analysis, efficient design, and implementation of reports

Conduct detailed data analysis on data used across the NA Operational Reporting Team and clients/accounts to evaluate business processes and improve on/create new analytics

Respond to data - related inquiries/issues in real-time to support the team including the auditors, BI Developers, and Leadership

Perform various data analytics in Power BI or other business intelligence tools using statistical models or industry accepted tools/methodologies

Provide expertise and translate the team needs to design; and/or develop tools, techniques, and metrics, and dashboards for insights and data visualization

Responsible for developing and executing tools to monitor and report on data quality

Perform process analysis that identified unnecessary reports, processes, and procedures, resulting in streamlining daily reports and reducing repetitive workload.

Provide support to the teams in managing security mechanisms and the governance of data access to all our reports, files and/or documents.

Suggest solutions for moderate to complex compliance opportunities and internal processes, as well as overseeing projects as needed.


High attention-to-details, with high regards to the quality and integrity of data

High degree of demonstrable ability in analyzing data to identify deliverables, gaps, and inconsistencies

Knowledge of data analysis tools with advanced skills in Excel, including Power Query and Pivot Tables

Experience in Power BI, SQL, and SharePoint

Excellent English grammar, writing, and verbal communication skills, with a proven ability to influence and communicate effectively to various stakeholders in the organization

Flexibility and capacity to manage multiple tasks and priorities on very tight deadlines

Sr. Business Analyst

Job Segment: Business Analyst, Quantitative Analyst, Data Analyst, Business Intelligence, Finance, Technology, Data

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