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Sr Business Analyst -SuccessFactors

Req ID#:  82218


Sr Business Analyst -SuccessFactors

Human Resources

We are currently looking for a Senior Business Analyst with SAP SuccessFactors Human Resources platform experience with emphasis on the Recruitment module.  This role can be virtual, but would prefer Nashville, Miami, or Buffalo. 


Sitel is a leading global outsourcing provider of customer experience management. We collaborate with some of the best-known global brands to harness the industry’s digital transformation and help consistently deliver outstanding customer experiences. With more than 30 years of industry-leading experience, our 75,000 passionate and talented associates support more than 400 clients in 48 languages from 150 offices strategically located in 24 countries.


Guided by our values, we encourage our people to Be Bold, Work Together, Build Trust and Wow Customers. Within the customer experience management industry, we believe innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our clients achieve their goals. Together, we are redefining the way brands connect with their customers – one experience at a time.


The ideal candidate must have SuccessFactor HR- Recruitment module experience. Must be comfortable working with stakeholders and technology teams to deliver product functionality.




  • Perform product development activities by tracking product roadmap
  • Support business development opportunities in expansion of services to exceed stakeholders needs
  • Develop & create business requirements for Agile development teams
  • Perform complex data analysis, including SuccessFactor usage queries, in support of management or customer requests
  • Partner with the Reporting Analytics team to apply data analysis tools to develop insights into business outcomes and the drivers of such outcomes
  • Support client relationships by actively working with SuccessFactors teams and business to provide client product updates, presentations, and demos
  • Manage external SuccessFactor product documentation such as service guides, user guides, and other collateral


Qualifications and Skills:


  • Bachelors’ degree or equivalent experience
  • 3 or more years of business analyst experience
  • SAP SuccessFactors Certifications,  preferred
  • Strong analytical and problem solving skills
  • Experience in driving product development environment
  • Excellent Interpersonal skills including effective listening and negotiation skills
  • Detailoriented with excellent follow-up skills






Sr Business Analyst -SuccessFactors

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