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Trainer

Req ID#:  125098

Spartanburg, SC, US, 29303

Trainer

Operations

 

Trainer (Learning Specialist)

 

At Sitel, many of the world's best brands trust us to create authentic connections with their customers every day. We may be new to the Northern Indianapolis Market, but we're backed by 30+ years of industry-leading experience and the entrepreneurial spirit of our founders. Our global presence spans 75,000 associates, 27 countries and 150 locations.

 

This is an opportunity to join a global company that's redefining the way brands connect with their customers. Working at Sitel is more than a job, it’s a career. In fact, 93% of our management positions are filled internally. Sitel is looking to hire over 450 associates, including leadership and support positions, by the end of this year with more growth planned in 2020.

Are you ready to join? 

 

Summary of Primary Job Responsibilities:

Creates learning experiences that equip new and long-term associates to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching.  Modifies and presents training programs for representatives/agents. 

Tracks and analyzes training programs by examining agent performance. Recommends changes to training programs. Conducts training programs for representatives/agents and first-line supervisors on new products/services, selling skills and/or system changes.  Participates in identifying program needs, obtaining technical data and scheduling programs. Maintains training records.

 

Education:

Four-year college degree or equivalent directly related work experience.

 

Experience Target:

At least 2 years of customer service or technical support experience coaching and mentoring other associates, preferably in a complex, fast-paced contact center environment.  

Solid understanding of training processes and practices for adults. 

Excellent product knowledge for a specific vertical market.

 

Knowledge / Abilities:

Excellent listening and oral/written communication skills.  

Strong facilitation, problem-solving, research and decision-making skills.  

Solid understanding and use of computer basics (Internet, e-mail, MS Office).  

Organizational and time management skills.

Trainer


Nearest Major Market: Spartanburg
Nearest Secondary Market: South Carolina

Job Segment: Technical Support, Technology

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