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Site Director Apprentice

Req ID#:  84801

Spartanburg, SC, US, 29303

Site Director Apprentice

Operations

 

Sitel is redefining outsourcing excellence in the contact center, by raising the bar on expectations. We are the leading global business process outsourcing provider of customer care and complementary back-office processes. According to the Black Book of Outsourcing, Sitel is the number one global call center outsourcing provider and received the top score in 11 critical performance categories including vertical expertise, reliability, innovation, trust, flexibility and customization. This proves, when you focus on your core competency, that you can be better than anyone else in the world. Sitel's clients, many of the largest and well-known brands in the world, have selected and continue to partner with Sitel for one reason; Sitel delivers the results they want; Sitel delivers Return on Customer Investment (RoCI).

 

We are seeking a Site Director Apprentice for our Spartanburg, SC call center location. This is an onsite position. Responsible for the successful operation of a customer contact management site. Manages both human and material resources.  Supports Sitel and clients in achieving service, quality and contribution goals.  Demonstrates sound fiscal management in achieving profitability goals.  Responsible for operating systems, policies and procedures within the site (including development, implementation and continual improvement of processes) to best achieve overall business goals.  Leads process improvement efforts within the site.  Provides leadership and management to associates. Strives to achieve overall associate satisfaction. Provides development opportunities for the site management team. Ensures that appropriate training and development opportunities are offered to supervisors. Working with peers, serves as an effective business partner to multi-site clients. Supports the broader business line and corporate units to achieve goals.  Represents Sitel as a leading business presence through local community involvement.

 

Four-year college degree or equivalent directly related work experience.

 

7-9 years of industry-related experience, including 2-4 years of contact center managerial experience or 10+ years of professional-level business management experience, including 2-4 years managerial experience.

 

Demonstrated strong fiscal management skills in a P&L environment.  Excellent leadership and interpersonal skills.  Excellent verbal and written communication skills.  Demonstrated strong facilitation and presentation skills.  Demonstrated strong project management and planning skills in order to successfully manage multiple simultaneous projects.  Solid computer skills, including use of Internet, e-mail and Microsoft Office. Demonstrated strong ability to analyze processes, enact change and think operationally and strategically to achieve business goals. 
Demonstrated ability to manage large groups of people (100+) in a site environment and work effectively as a business partner within a larger client framework.  Demonstrated ability to successfully manage excellent customer/client relationships.
Knowledge of the technology industry, call center operations and facilities management.
 

Regular business travel required – Up to 25%.  Travel may include client visits, company business meetings or other events, as needed.  Travel time will vary. Travel will be completed through the most cost-effective and efficient methods.

 

 

Site Director Apprentice


Nearest Major Market: Spartanburg
Nearest Secondary Market: South Carolina

Job Segment: Manager, Apprentice, Business Manager, Project Manager, Management, Entry Level, Customer Service, Technology

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