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Mgr Ops

Req ID#:  84481

Spartanburg, SC, US, 29303

Mgr Ops

Operations

About Us

 

As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more.

 

Summary of Primary Job Responsibilities

• Manage first line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues.

• Insure client and corporate service, quality, and contribution goals, financial, metric and associate satisfaction goals within the site are met.

• Provide leadership and management to associates; provide training and development of supervisory team. Coach and mentor team supervisors. Regularly conduct supervisor team meetings. Supervise multiple teams for one or more clients.

 

Education

 

Four-year college degree in business management/administration or equivalent combination of education and directly related experience.

 

Experience Target

 

Four or more year’s directly related experience including two or more years supervisory experience.

 

Knowledge/Skills/Abilities

 

Strong leadership skills with ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship management ability.

 

Pay Rate

 

Sitel offers a comprehensive benefits package. Compensation is commensurate with skills and experience.

 

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Mgr Ops


Nearest Major Market: Spartanburg
Nearest Secondary Market: South Carolina

Job Segment: Manager, Business Manager, Relationship Manager, CRM, Operations, Management, Customer Service, Technology

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