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Customer Service Representative, Spartanburg, SC

Location: 

Spartanburg, SC, US

Req ID#:  32196

Who is Sitel?

Sitel is a Global Customer Care Company and we support Fortune 500 companies via inbound Customer Service phone calls. We don't do any telemarketing or outbound sales. If someone calls the 1-800 number for our client, we simply answer the call and take care of their needs.

But most importantly Sitel is a company that values each and every employee.  We see your true potential and provide you with continuous opportunities to improve your skill set and professional career.  Over 70% of our promotions consist of internal candidates.  If you are looking for a place to start your career, then Sitel is the company for you. 

Interested in starting a career with Sitel?  Enjoy a cup of coffee on us!  After completing an interview with Sitel if a job is offered you will recieve a $5 Starbucks gift card.  You will also be eligible to pick a shift schedule that works with your needs.  

Sitel Spartanburg is located at 895 State Rd. 771, Spartanburg, SC 29303.  

 

Education

High school diploma or equivalent

Experience Target

 

•Excellent verbal and written communication skills including proper grammar and ability to accurately type at least 25 words per minute

•Positive customer service skills and orientation

•Strong evaluation and problem solving skills

•Demonstrated proficiency with using data-input systems and applying computer applications (e.g. operating systems, browsers, phones and searching an information database)

•High sense of personal responsibility and ownership

•At least 6 months of previous sales and customer service experience preferred

 

Knowledge/Skills/Abilities

•Dependable, reliable and able to perform duties with established procedures and with minimal supervision 
•Ability to promote and/or sell additional products and services to the customer
•Ability to overcome customer objections while maintaining a positive attitude
•Working knowledge of all forms of home/personal technology including video, wireless, mobile devices and broadband
•Ability to interact and maintain a positive approach when communicating with customers, peers and supervisors
•Willingness and ability to learn quickly as well as keep up with the changes in policies, the client’s products and/or services
•Ability to navigate and multi-task with a variety of applications while conversing with the customer
•Ability to handle difficult interactions and deescalate as needed
•Ability to meet goals in a lively, constantly changing work environment
•Ability to work in a diverse environment and resolve conflicts constructively

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Spartanburg

What We Offer

• Paid Training
• Opportunity for Advancement
• Bonus Potential
• Variable Employment
• Comfortable work environment
• Friendly atmosphere
• On-Site Activities
• Discounts with local businesses

Pay Rate

$11.00-$12.00 per hour depending on the line of business you are selected for. 

*We also offer a shift differential of $1.00 per hour for overnight shifts.  

WE CREATE GREAT PLACES TO WORK.

Each of our unique locations are home to great people who love what they do. Sitel is a global leader in customer experience, and no matter which location you visit, you’ll soon become a part of our Sitel family.

Customer Service Representative, Spartanburg, SC


Nearest Major Market: Spartanburg
Nearest Secondary Market: South Carolina

Job Segment: Customer Service Representative, Network, Telecom, Telecommunications, Customer Service, Technology