Apply now »


Req ID#:  136210

Spartanburg, SC, US, 29303




At Sitel, many of the world's best brands trust us to create authentic connections with their customers every day. We are backed by 30+ years of industry-leading experience and the entrepreneurial spirit of our founders. Our global presence spans 80,000 associates, 27 countries and 150 locations.


This is an opportunity to join a global company that's redefining the way brands connect with their customers. Working at Sitel is more than a job, it’s a career. In fact, 93% of our management positions are filled internally. Are you ready to join?



The Coach Apprentice Program is designed to educate and reward participants as they embark on their learning plan and take steps toward managing associates. Associates who enter the Coach Apprentice program will continue to perform agent level activities including but not limited to, the taking of frontline customer calls and ensuring that they are handled in a professional manner. Coach Apprentices are responsible for maintaining all Key Performance Indicators (KPI’s) that are required by your campaign. 

All Coach Track associates are expected to set the example of good attendance for all associates as well as behavior. Coach Apprentices should be prepared to work a flexible schedule. The associate would be enrolled in Sitel University and into a learning plan that will require completion of phases in a timely manner. This will require planning and self-direction as Coach Apprentices will be afforded 4 hours per week to work on their Learning Plan.

This individual(s) will play a key role in building professional relationships with new agents, reviewing performance and providing support and guidance so we retain all agents hired. Achieve, measure, report and communicate metric goal attainment and results to agents in OCP or from a mentor perspective. Ensure accurate and timely communication of client and campaign issues to the Operations Manager. Consistently achieve number of call monitoring per week and score for each associate. Coach, mentor, and develop agent team for skills expansion and promotional opportunities.

Sitel is redefining outsourcing excellence in the contact center, by raising the bar on expectations. We are the leading global business process outsourcing provider of customer care and complementary back-office processes. According to the Black Book of Outsourcing, Sitel is the number one global call center outsourcing provider and received the top score in 11 critical performance categories including vertical expertise, reliability, innovation, trust, flexibility and customization. This proves, when you focus on your core competency, that you can be better than anyone else in the world. Sitel's clients, many of the largest and well-known brands in the world, have selected and continue to partner with Sitel for one reason; Sitel delivers the results they want; Sitel delivers Return on Customer Investment (RoCI).



(if beyond High School or equivalent): Some college preferred


Apply now »