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Solutions Manager (Remote-US)

Req ID#:  210689

US

Solutions Manager (Remote-US)

Solutions

 

Innso a company of the Sitel Group, is seeking an ambitious and dynamic Solutions Manager to work remotely within the United States.  Within our team, you’ll join an energized and positive organization dedicated to rolling up their sleeves to deliver value-added solutions, products and services for our clients.

 

Innso exists to simplify the use of technology in customer relationship management. We propose a new way of delivering an omnichannel platform, one built by operations for operations to ensure an agile, optimized customer experience (CX). Our innovative approach, informed by real-world customer service challenges, continuously improves users’ abilities to deliver on CX.

 

Innso provides users with a 360° view of their customers, unifies often disparate systems to provide a single information source, leverages intelligent automation and can be employed to actively manage customer satisfaction and quality control. Innso also provides real-time customer insights for driving business decision making. 

 

We need someone that has have experience in designing and deploying SaaS software solutions, preferably in CRM, customer experience and/or digital environments. This role reports to the Head of Solutions and will work closely with the sales and solutions team to ensure that the solutions offered meet the needs and requirements of our customers.

 

Sitel Group which is a leading global outsourcing provider of customer experience management. The Group collaborates with some of the best-known global brands to harness the industry’s digital transformation and help consistently deliver outstanding customer experiences. With more than 30 years of industry-leading experience, our 100,000 passionate and talented associates support more than 400 clients in 48 languages from 150 offices strategically located in 24 countries.

 

If you are looking for an opportunity to develop in an international environment and are rigorous, creative and pragmatic, with a real sense of customer focus, we want to meet you!

 

 

Responsibilities:

 

  • Act as a technical and functional expert during meetings and throughout the sales cycle with the business development team to ensure projects are feasible and profitable for the business and client. 
  • Work closely with customers and the innso professional services team to design effective solutions.
  • Support the business development team in responding to requests for proposals and technical questionnaires.
  • Technically and functionally qualify customer opportunities and requests.
  • Work closely with customers to gather, understand and structure their requirements.
  • Responsible for solution documentation and demos that is required for the opportunity.
  • Ensure the design and authoring of bid responses in close collaboration with the business development team.
  • Ensure that the proposal meets the client's requirements, differentiates innso and complies with our internal goals.
  • Respond to requests for technical/functional or pricing information received from customers, partners or the business development and professional services teams.
  • Presenting proposals to customers alongside members of the business development team.
  • Deliver business cases and customer success stories that can be included in business proposals and used by the business development team.
  • Support the professional services team by providing ongoing expertise to customers during and post project implementation.

 

Additional Tasks:

 

  • Manage and maintain the sales demo environments; ensure the training of the business development team to enable appropriate product demonstrations to be provided.
  • Represent the company at professional events and perform product demos.
  • Support the Product team in the production of documentation.
  • Support the Professional Services team to ensure the success of projects.
  • Contribute to the improvement of innso's offer and product by providing customer feedback.
  • Maintain a knowledge of both technology and business trends and development relevant to the software and customer service industry.

 

Skills/Knowledge/ Abilities:

 

Business Skills

 

  • Ability to understand clients' business issues, analyse problems and propose solutions both functionally and technically.
  • Excellent oral and written communication skills and ability to present to a business audience.
  • Ability to summarise, report and present to senior management.
  • Knowledge in project management and team leadership.
  • Customer focus with exceptional customer relationship skills.
  • Ability to anticipate, be proactive, take initiative and make decisions.
  • Ability to innovate and design new solutions.
  • Strong business acumen
  • Strong knowledge of MS Office and CRM software.

 

Cross-Functional Skills

 

  • Adaptability and flexibility.
  • Strong sense of analysis and synthesis.
  • Oral and written communication.
  • Conviction and influence.
  • Customer orientation.
  • Interpersonal skills.
  • Rigour and organization.
  • Teamwork.

 

Experience:

 

  • 3 or more years of experience in a similar position.
  • Previous experience as a bid manager, technical solutions architect or project manager.
  • Expert in customer relations and digital, with strong knowledge of software systems.

Solutions Manager (Remote-US)


Job Segment: Manager, Business Development, QC, CRM, Relationship Manager, Management, Sales, Quality, Technology, Customer Service

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