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Software Engineer for inContact

Req ID#:  219937


Software Engineer for inContact

Information Technology

Sitel is looking for a Software Engineer for the Nice inContact product.  This individual will design, develop, test and maintain the SITEL OmniPlatform+ as powered by NICE inContact software platform.  This position is a virtual role within the United States.  This individual must have Nice inContact and inContact Studio scripting experience.


Key responsibilities include all tiers of the NICE inContact technology, including (but not limited to) design and development of NICE inContact products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes.




  • Design and present projects to improve current process and overall platform.
  • Code and test projects
  • Manage time effectively working on one or more concurrent projects
  • Attend meetings and training as required
  • Work with system analysis and product management for the successful completion of a project
  • Mentor interns and new hires




  • Experience with/knowledge of agile development process
  • Excellent communication skills
  • Excellent problem-solving skills
  • Working knowledge of unit testing
  • Working knowledge of user stories or use cases
  • Team Player
  • Desire to work in a fast-paced environment


Experience Target:


  • 2 or more years’ experience in IVR Development
  • 2 or more years’ experience with NICE CXone ACD
  • 1 or more years’ experience in NICE CXone Studio scripting
  • Experience with general software development preferred
  • Experience developing with Oracle, Salesforce, SQL or equivalent, preferred




  • Bachelor's degree in Computer Science, Business Information Systems or related field or equivalent work experience is required.




  • Up to 25%


Learn, Lead & Grow at Sitel Group®


We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.


  • GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
  • BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
  • WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
  • GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
  • MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.


About Sitel Group®


As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners  with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and  deliver a competitive edge across all customer touchpoints.


With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

Software Engineer for inContact

Job Segment: Developer, Software Engineer, Database, Oracle, Engineer, Technology, Engineering

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