Apply now »

Research analyst

Req ID#:  90596

Sofia, BG, 1407

Research analyst

Sitel Group is one of the largest customer experience companies in the world. The group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions.
With subsidiaries such as Sitel, TSC, Learning Tribes, Extens Consulting, Sitel Insights and Novagile, the group’s services are leveraged across geographies, verticals and all stages of the end-to-end customer journey, helping clients effectively harness the industry’s explosive digital transformation and consistently deliver outstanding customer experiences.
With over 30 years of industry-leading experience, Sitel Group’s 75,000 associates service over 400 clients – Fortune Global 500 companies as well as local businesses – through its network of more than 150 offices in 24 countries.
The Research Analyst provides research-based advisory and consulting services to the company’s executive management, regional market leaders, and other internal and external stakeholders.

The Research Analyst’s primary responsibility will be to conduct research, produce written reports to support the business decision making process, work on custom research projects, and deliver presentations to internal customers. These activities involve primary and secondary research, as well as internal and external data analysis. Candidate should possess the ability to communicate confidently in English, think strategically, simplify and synthesize complex messaging and ideas, identify trends and anticipate industry movements.


  • The position plays an important role in interacting with the internal leadership team, supporting it with primary and secondary research initiatives with the goal of retaining and expanding existing business, and supporting the development of new business
  • Conduct primary and secondary global research and analysis of various industries
  • Use research data to carry out market, locations, client/prospect and vendor analysis
  • Write new or edit existing case studies (business cases) for existing clients
  • Respond to internal client inquiries and provide support to Sales, Marketing and Operations
  • Assistance with presales initiatives, proposals, and RFI’s
  • Operate in a global matrix organization across multiple geographies/regions
  • Create and maintain reports on the effectiveness and business impact of research activities, and provide insights and recommendations for optimization


  • Experience in business research / report writing / copywriting, and data analysis
  • Experience in research, preparation, and analysis of company and industry profiles, and financial reports
  • Candidate should be interested in, and passionate about business research
  • Attention to detail, a logical-minded and goal-driven approach, flexibility, determination, planning and control aptitude are essential to achieve effective results
  • Developed analytical skills, project ownership, and good understanding of interrelated business processes
  • Experience in virtual  teamwork, and a comfort level in communicating with senior executives
  • Strong MS Office skills: Outlook, Word, Excel (including pivot tables), and PowerPoint
  • Fluent level in English language both written and spoken is required (C2/C1)


  • BA/BS or equivalent working experience
  • Contact Center & Business Process Outsourcing experience would be considered an advantage
  • Interest in best practices, technology and digital trends, and affinity to work with visuals are a plus
  • B2B experience is preferred
  • Second European language will be considered an advantage (Spanish, German, French, Portuguese)
  • Availability for occasional duty travel

To join a young and dynamic team in multinational environment
- Great benefits & remuneration plan
- Great professional work environment
- Personal Laptop
- Be part of growing young team – our SSC EMEA
- Professional training and support opportunitie
- Social package including: additional healthcare insurance, food vouchers, social team activities
- People 1st board membership and initiatives – charity activities, team buildings, sport events, internal competitions
- Friendly and accessible office location
- Opportunities for a long-term professional career

If you are interested in our proposal and it matches your profile, we`ll be happy to receive your CV.


Research analyst

Job Segment: Consulting, Data Analyst, Pre-Sales, BPO, Technology, Data, Sales, Operations

Apply now »