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Remote implementation specialist with German

Req ID#:  242904

Sofia, Bulgaria, BG

Remote implementation specialist with German

Customer Service

About Us


Sitel’s 90,000 passionate and talented associates support more than 450 clients in 50 languages from more than 120 facilities strategically located in 29 countries. Our office in Sofia is based near the city center and employs more than 800 people.

Experience is everything at Sitel Group – it’s what sets us apart from the rest.

For one of our campaigns, we are looking for Remote implementation specialist with German language. You will be a part of a team and will provide technical support for initial implementation of a service (Voice over IP) to customers who are using the products/devices/services of an American publicly traded provider of cloud-based communications and collaboration solutions for businesses.

The Remote implementation specialist provides assistance to all new customers - manages the implementation of accounts, assesses new customer needs, and recommends solutions that optimize value for the customer.


  • Opening trouble tickets, documenting issues, and troubleshooting steps taken;
  • caller authentication;
  • managing the overall client experience, such as following up with the Customer on ticket resolution, managing incidents, and ensuring Customer satisfaction;
  • conducts Remote Setup Sessions and assists with provisioning customer accounts;
  • helps customers with setup/provisioning of customer IP devices and assists with setup of user accounts, extensions and web-based call routing configurations;
  • teachs the customers how to set-up their account;
  • guides the client through new web-based user interfaces, mobile applications, and computer-based software configurations;
  • walks the customer through complex call routing configurations;
  • follows up, escalates, resolves issues related to porting process; 

Job requirements:

  • Very good written and spoken communication skills in English – at least level B2;
  • excellent level of German – level C1;
  • university or higher degree;
  • knowledge on VоIP, networking, routers and modems;
  • networking, IT or telecommunications certification is a plus;
  • experience handling customer support for software products/services or Technical education;
  • strong customer service orientation;
  • process oriented, high attention to details;
  • experience in managing end-to-end process in client facing environment.

We offer:

  • Competitive remuneration package - BGN 3000 gross base salary + additional bonus;
  • social package including: additional healthcare insurance, food vouchers, sport card discount, social team activities, charity activities, team buildings, sport events, internal competitions;
  • working schedule: Monday - Friday // 09:00 AM - 20:00 PM EET;
  • work at home OR work at the office;
  • work in a multinational environment;
  • opportunities for long-term professional career.

We are looking forward to receiving your application!

Only short-listed candidates will be contacted.

By applying for our vacancies, it is considered that you give your explicit consent your personal data to be processed, used and kept for the purposes of the recruitment at Sitel.

Remote implementation specialist with German

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