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Polish Speaking Social Media Specialist

Location: 

Sofia, Bulgaria, BG

Req ID#:  80394

About Us

With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries.

Combining comprehensive customer care capabilities, leading Omni channel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences.

Our office in Sofia is based in the city center and employs more than 800 people, supporting 32 languages all around the world.

For one of our customers, one of the most famous brands in the health and beauty industry, we are now looking for Social Media Support Specialist with Polish.

Job Summary

  • to offer high quality support via email and online through social media channels
  • to adapt messages and comments from one language to another, maintain the style, tone of voice and context of those messages (Transcreation)
  • to perform general tasks related to community management and engagement
  • to manage content created by 3rd parties on Facebook and Instagram
  • to respond in a timely, friendly and professional manner to comments made on the social media pages concerning our customers' products
  • to educate and create positive connections with our customer community and to maintain and become the brand voice and vision throughout all conversations
  • to maintain the highest level of professionalism while managing sensitive issues
  • to actively engage fans, build a close relationship with super fans, reply and moderate comments and private messages.

Primary Job Responsibilities

  • are able to professionally engage by consistently monitoring and responding through social media comments and requests
  • have social media experience on a similar position
  • have a team spirit and will participate in the Social Media team’s good vibes;
  • have excellent communication, spelling and grammar skills in Polish
  • English language is a MUST
  • are able to use Adobe suite / Photoshop or other content production software would be a plus;
  • have enhanced knowledge of MS Office products (Excel, Word, PowerPoint).

SITEL Bulgaria offers you:

  • Competitive remuneration scheme including monthly performance bonus;
  • Social package including: additional healthcare insurance; gift vouchers; social team activities;
  • To join a young and dynamic team in multinational environment;
  • Opportunities for long-term professional career;
  • Entitlement to company internal training and development accordingly global standards;
  • Friendly and accessible office location.
  • Competitive remuneration scheme including monthly performance bonus;
  • Social package including: additional healthcare insurance; gift vouchers; social team activities;
  • To join a young and dynamic team in multinational environment;
  • Opportunities for long-term professional career;
  • Entitlement to company internal training and development accordingly global standards;
  • Friendly and accessible office location.

Polish Speaking Social Media Specialist


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