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Mother to Mother customer support with English

Req ID#:  93615

Sofia, Bulgaria, BG

Mother to Mother customer support with English

Customer Service
About Us
Sitel Group combines comprehensive customer care capabilities with unparalleled digital, training and technology expertise to help build brand loyalty and improve customer satisfaction. We partner with our clients to effectively harness our industry’s explosive digital transformation to ensure an innovative, end-to-end solution to managing and enhancing the customer experience.
Sitel offers tailored customer care solutions to its diversified client base across all stages of the customer journey. With over 30 years of industry-leading experience, Sitel’s 75,000 passionate and talented associates support more than 450 clients in 48 languages from 150 facilities strategically located in 27 countries.
 
Experience is everything at Sitel Group – it’s what sets us apart from the rest.
 
Our office in Sofia is based in the city center and employs more than 800 people, supporting 32 languages all around the world.
For one of our clients, a well-known brand producing formula milk, we are looking for a helpful mother, eager to share knowledge and experience with other mothers regarding one of the most common and sensitive topics – feeding their babies.
Description

The role:

  • Communicate via phone and e-mail with existing customers in order to answer their pre- and post-sales questions
  • Give information about the product to existing customers via phone and e-mail
  • Gain information about what customers expect/want from the client and e.g. identifying customer satisfaction 
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied 
  • Proactively propose improvements and feedback in processes and ways of working to Team Management / Operations Manager
  • Inform the management of any scope changes, or new support needs arisen

 

The candidate:

  • Fluent command of both spoken and written English (level B2-C1)
  • Experience in the psychology sphere is beneficial
  • Excellent communication skills 
  • Is able to maintain composure when interacting with a diverse range of telephone callers who can become difficult or distressed
  • Good numerical and verbal reasoning skills
  • Can adapt quickly to changes in products, process and technology
  • Excellent MS Office Professional skills
SITEL Bulgaria offers you:
  • Competitive remuneration scheme including monthly performance bonus 
  • Social package including: additional healthcare insurance, gift vouchers, social team activities
  • To join a young and dynamic team in a multinational environment
  • Opportunities for a long-term professional career
  • Entitlement to a company internal training and development accordingly global standards 
  • Friendly and accessible office location
  • Full-time employment 

 

 
If you are interested, we will be glad to receive your application.
Only shortlisted candidates will be contacted. 

Mother to Mother customer support with English


Job Segment: Customer Service

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