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Italian Speaking Universal Agent for HMD

Date: Feb 14, 2018

Location: Sofia, Bulgaria, BG

Req #: 62099-en_US

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About Sitel:

Sitel Group is one of the largest customer experience companies in the world. The group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions. With subsidiaries such as Sitel, TSC, Learning Tribes, Extens Consulting, Sitel Insights and Novagile, the group’s services are leveraged across geographies, verticals and all stages of the end-to-end customer journey, helping clients effectively harness the industry’s explosive digital transformation and consistently deliver outstanding customer experiences. With over 30 years of industry-leading experience, Sitel Group’s 75,000 associates service over 400 clients – Fortune Global 500 companies as well as local businesses – through its network of more than 150 offices in 24 countries.

For more information, visit www.sitel.com  

Our office in Sofia is based in the city center and employs more than 800 people, supporting 32 languages all around the world. For our campaign – the world famous brand HMD (Home for Mobile Devices), we are looking for positive and enthusiastic Italian Speaking Technical Support Specialist.

Your Tasks:

  • Communicate via chat and emails with existing customers in order to find the right solutions for their mobile devices
  • Give information about the products
  • Transfer more difficult inquiries to higher level if necessary
  • Gain information about what customers expect/want from the client and e.g. identifying customer satisfaction
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Proactively propose improvements and feedback in processes and ways of working to Team Management / Operations Manager

Your skills:

  • You are fluent in Italian and English
  • The written communication is your passion
  • The fast developing sphere of the mobile communication is interesting for you
  • You have adequate hard- and software skills
  • You possess good knowledge of MS Office


Job Segment: Consulting, Technical Support, BPO, Technology, Operations

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