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IT Systems Administrator - Kronos

Req ID#:  187308

Sofia, Bulgaria, BG

IT Systems Administrator - Kronos

Information Technology

About Us

Guided by 35+ years of experience and a customer-obsessed approach, Sitel offers tailored customer care solutions and is redefining and transforming the contact center and the associate experience. Sitel’s 90,000 passionate and talented associates support more than 450 clients in 50+ languages from more than 120 facilities strategically located in 29 countries.

Experience is everything at Sitel Group – it’s what sets us apart from the rest.

SITEL is seeking a qualified IT Systems Administrator - Kronos to support our Workforce Management applications. This individual will provide technical support to all aspects of the Workforce Management Suites. Some of the responsibilities are requirement gathering and documentation, building, testing, and deployment of new and revised capabilities. Strong analytic and project management capabilities are needed in addition to the technical understanding of the hardware, software and the underlying Oracle database.


The role:

  • Participate in service requestor meetings; kick-off, requirements gathering, assessing needs, providing configuration solutions for practical problems, develop configuration solutions, testing and go-live;
  • identify, track, monitor, communicate and provide technical solutions on project-related issues, scope changes, variances and contingencies that occur during projects;
  • developing system interfaces using Kronos utilities;
  • supporting Finance and Human Resources initiatives; 
  • providing security and user maintenance functions;
  • providing management and users with ongoing project status and issues resolution; 
  • test and review the quality of overall system;
  • coordinate and perform database changes such as upgrades, service packs and security patches;
  • coordinate and ensure backups and maintain recovery and disaster plans in collaboration with Network Services Team;
  • assure quality and integrity of final production implementation – compliance with functional specifications, project dates, data integrity, performance, documentation, and data privacy

The candidate:

  • Has bachelor's degree in Computer Science, Business Information Systems and/or equivalent Kronos Training/Certifications;
  • has strong Kronos Workforce Central product knowledge and configuration expertise with focus on Time & Labor Management and Pay Policy, Accrual Policy, Attendance Policy, Access Profiles, Scheduling and Device Management modules respectively;
  • excellent understanding of relational databases, data migration, data transfer and load;
  • has 5+ years of experience in Kronos Configuration, Implementation & Support (Time & Attendance modules);
  • has a minimum of 3 years’ experience working with Kronos Workforce Central v8.0;
  • has experience in writing SQL queries, data analysis and validation;
  • has Kronos clock management experience;
  • has Kronos Mobile configuration experience;
  • Kronos Attestation experience is a plus;
  • experience working in cross cultural work environment.

We offer:

  • Competitive remuneration package;
  • full-time employment - permanent contract;
  • working time: Monday - Friday / 09:00 - 18:00 or 08:00 – 17:00 USA Eastern time (night shifts);
  • the position is entirely remote – work at home;
  • long-term professional career;
  • entitlement to company internal training and development accordingly global standards.


We are looking forward to receiving your application!

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IT Systems Administrator - Kronos

Job Segment: System Administrator, Database, Oracle, Information Systems, Computer Science, Technology

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