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IT Analyst Programming

Req ID#:  84112

Sofia, BG, 1407

IT Analyst Programming

Information Technology

Sitel Group is one of the largest customer experience companies in the world. The group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions.

With subsidiaries such as Sitel, TSC, Learning Tribes, Extens Consulting, Sitel Insights and Novagile, the group’s services are leveraged across geographies, verticals and all stages of the end-to-end customer journey, helping clients effectively harness the industry’s explosive digital transformation and consistently deliver outstanding customer experiences.

With over 30 years of industry-leading experience, Sitel Group’s 75,000 associates service over 400 clients through its network of more than 150 offices in 27 countries.

Our Global Corporate and Informational reporting team is currently expanding to a new location. We`re currently looking for a COR Programming Analyst to join our Shared Services Center EMEA, based in Sofia, Bulgaria.

Main job responsibilities:
- Develop programs and procedures responding to Client and Internal reporting requirements.
- Programming, testing and implementation of Client, Operational or Billing reports.  Analysis of data issues between source systems and the data warehouse. 
- Respond to Service Desk tickets relating to reporting or data issues in the data warehouse. 
- Develop extract and loading procedures for the Global Data Warehouse.
- Work with clients and Sitel’s Operations team to document the specifications for reports, determine the source for the data, understand the calculations as set forth in the contract, and generate reports. 
- Interpretation of customer needs and converting that interpretation to report specifications.
- Able to perform peer review on other reports generated by a member of the team.
- Schedule reports and troubleshoot any production issues. 
- Follow the standards for reporting as set forth by the COR Manager, as well as the Lead Architect. 
-  Monitoring of COR systems, managing IT Service Desk queue, responding to Service Desk tickets, analyzing any type of reporting issue or data discrepancies.
- Learning about production systems in the company that drive the business, learning C#, Oracle, Business Objects, and any other tools of the trade at Sitel.
- Develop reports and dashboards using C#,  Business Objects and SAP Lumira and Design Studio when the necessary skills are gained.

Typical qualifications:
Education: BS or BA degree in Computer Information Systems or related field.
Experience Target:  2 years’ experience in a production programming environment. 

Skills essential for the role: 
- Excellent English skills both written and verbal
- Excellent analytical and troubleshooting skills
- Ability to clearly articulate technical requirements in business terminology for non-technical people.
- Ability to quickly shift between various projects in order to meet tight client and internal deadlines. 
- Excellent  Microsoft Excel skills
- Understanding of the Call Center industry a plus.

Skills which will be considered as an advantage but not mandatory:
- Experience in one or more of – MS SQL Server, Oracle (PL/SQL and Stored Procedures).
- Experience with C#, Visual Basic programming, Oracle Stored Procedures, Business Objects reporting. 
- SAP HANA, Lumira, SAP Design Studio Dashboarding skills. 

Working hours:
During training period ~ 6 months – the person should work at least half of his shift  during ET business hours.

Sitel offers:
• To join a young and dynamic team in multinational environment
• Great benefits & remuneration plan
• Great professional work environment
• Be part of growing young team
• Professional training and support opportunities
• Social package including: additional healthcare insurance, food vouchers, social team activities
• People 1st board membership and initiatives – charity activities, team buildings, sport events, internal competitions
• Friendly and accessible office location
• Opportunities for a long-term professional career

If you are interested in our proposal and it matches your profile, we`ll be happy to receive your CV.



IT Analyst Programming

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