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IT Analyst Programming - Business Objects developer

Req ID#:  84112

Sofia, BG, 1407

IT Analyst Programming - Business Objects developer

Information Technology

Sitel Group is one of the largest customer experience companies in the world. The group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions.

With subsidiaries such as Sitel, TSC, Learning Tribes, Extens Consulting, Sitel Insights and Novagile, the group’s services are leveraged across geographies, verticals and all stages of the end-to-end customer journey, helping clients effectively harness the industry’s explosive digital transformation and consistently deliver outstanding customer experiences.

With over 30 years of industry-leading experience, Sitel Group’s 75,000 associates service over 400 clients through its network of more than 150 offices in 27 countries.

Our Global Corporate and Informational reporting team is currently expanding to a new location. We`re currently looking for a COR Programming Analyst  - Business Objects developer to join our Shared Services Center EMEA, based in Sofia, Bulgaria.

Main job responsibilities:
- Develop programs and procedures responding to Client and Internal reporting requirements using Business Objects.
- Develop reports and dashboards using C#,  Business Objects and SAP Lumira and Design Studio.
- Programming, testing and implementation of Client, Operational or Billing reports. Analysis of data issues between source systems and the data warehouse.
- Develop extract and loading procedures for the Global Data Warehouse.
- Work with clients and Sitel’s Operations team to document the specifications for reports, determine the source for the data, understand the calculations as set forth in the contract, and generate reports.
- Interpretation of customer needs and converting that interpretation to report specifications.
- Able to perform peer review on other reports generated by a member of the team.
- Schedule reports and troubleshoot any production issues.
- Follow the standards for reporting as set forth by the COR Manager, as well as the Lead Architect.
- Monitoring of COR systems, managing IT Service Desk queue, responding to Service Desk tickets, analyzing any type of reporting issue or data discrepancies.
- Learning about production systems in the company that drive the business, learning C#, Oracle, Business Objects, and any other tools of the trade at Sitel.

Typical qualifications:
- Education: BS or BA degree in Computer Information Systems or related field.
- Experience Target: 2 years’ experience in a production programming environment.
Skills essential for the role:
-  Business Objects development experience is a must
- Excellent English skills both written and verbal
- Excellent analytical skills   and troubleshooting skills
- Ability to clearly articulate technical requirements in business terminology for non-technical people.
- Ability to quickly shift between various projects in order to meet tight client and internal deadlines.
- Excellent Microsoft Excel skills
- Understanding of the Call Center industry a plus.
- Experience in one or more of – MS SQL Server, Oracle (PL/SQL and Stored Procedures).

Skills which will be considered as an advantage:
- Experience with C# and Oracle Stored Procedures, Business Objects Universe design and building skills.
- SAP HANA, Lumira, SAP Design Studio Dashboarding skills.

- Ability to interact with wide variety of users and customers.
- Ability to understand client requirements, translate those requirements into specifications, build reports based on those specifications, and QA your results.
- Ability to work in a fast-paced, demanding and rewarding environment
- Understanding of the Call Center industry a plus.

Working hours:
- During training period ~ 6 months – the person should work at least half of his shift  during ET business hours.

Sitel offers:
- To join a young and dynamic team in multinational environment
- Great benefits & remuneration plan
- Great professional work environment
- Be part of growing young team
- Professional training and support opportunities
- Social package including: additional healthcare insurance, food vouchers, social team activities
- People 1st board membership and initiatives – charity activities, team buildings, sport events, internal competitions
- Friendly and accessible office location
- Opportunities for a long-term professional career

If you are interested in our proposal and it matches your profile, we`ll be happy to receive your CV.


IT Analyst Programming - Business Objects developer

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