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German Speaking Technical Support Agent

Location: 

Sofia, Bulgaria, BG

Req ID#:  79583

About Us

Sitel Group is one of the largest customer experience companies in the world. The group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions.

With subsidiaries such as Sitel, TSC, Learning Tribes, Extens Consulting, Sitel Insights and Novagile, the group’s services are leveraged across geographies, verticals and all stages of the end-to-end customer journey, helping clients effectively harness the industry’s explosive digital transformation and consistently deliver outstanding customer experiences.

With over 30 years of industry-leading experience, Sitel Group’s 75,000 associates service over 400 clients – Fortune Global 500 companies as well as local businesses – through its network of more than 150 offices in 24 countries.

For more information, visit www.sitel.com  

Our office in Sofia is based in the city center and employs more than 800 people, supporting 32 languages all around the world. For our campaign – a company famous for its innovative imaging solutions and technologies, we are looking for positive and enthusiastic German Speaking Technical Support Agent.

Your Tasks

  • Communicate via telephone and mail with existing customers in order to solve their technical issues
  • Give information about the product to existing customers via phone and chat
  • Transfer more difficult inquiries to higher level if necessary
  • Chore of gaining information about what customers expect/want from the client and e.g. identifying customer satisfaction 
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied 
  • Proactively propose improvements and feedback in processes and ways of working to Team Management / Operations Manager
  • Inform the management of any scope changes, or new support needs arisen.

Your skills

  • You are fluent in German
  • Good command of English
  • Excellent communication skills 
  • Good numerical and verbal reasoning skills
  • Excellent MS Office Professional skills

SITEL Bulgaria offers you

  • Competitive remuneration scheme including monthly performance bonus
  • Social package including: additional healthcare insurance; gift vouchers; social team activities;
  • To join a young and dynamic team in multinational environment
  • Opportunities for long-term professional career
  • Entitlement to company internal training and development accordingly global standards
  • Friendly and accessible office location
  • Open for part-time options

German Speaking Technical Support Agent


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