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German & English Speaking Reservation and Sales Associate


Sofia, Bulgaria, BG

Req ID#:  80252

About Us

Sitel Group is one of the largest customer experience companies in the world. The group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions.

With subsidiaries such as Sitel, TSC, Learning Tribes, Extens Consulting, Sitel Insights and Novagile, the group’s services are leveraged across geographies, verticals and all stages of the end-to-end customer journey, helping clients effectively harness the industry’s explosive digital transformation and consistently deliver outstanding customer experiences.

With over 30 years of industry-leading experience, Sitel Group’s 75,000 associates service over 400 clients – Fortune Global 500 companies as well as local businesses – through its network of more than 150 offices in 24 countries.

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Our office in Sofia is based in the city center and employs more than 800 people, supporting 32 languages all around the world. For our campaign – one of the world famous hotel chains - Wyndham, we are looking for positive and enthusiastic German & English Speaking Reservation and Sales Associate.

Your Tasks

  • Communicate via phone and e-mail with existing customers in order meeting their hotel reservation needs
  • Sell and promote products, and successfully transfer customers to our alliance partners
  • Give information about the product to existing customers via phone and e-mail
  • Gain information about what customers expect/want from the client and e.g. identifying customer satisfaction 
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied 
  • Proactively propose improvements and feedback in processes and ways of working to Team Management / Operations Manager
  • Inform the management of any scope changes, or new support needs arisen

We are looking for employees meeting the following requirements

  • Be fluent in both spoken and written ENGLISH
  • Have a good knowledge in German language
  • Persuade and influence customers while providing Count On Me! Service
  • Make sound decisions using good judgment and problem solving skills
  • Be proactive with strong time management skills
  • Act with integrity and be accountable
  • Efficiently navigate multiple program and internet screens simultaneously
  • Flexible working hours – late and night shifts

SITEL Bulgaria offers you

  • Competitive remuneration scheme including monthly performance bonus
  • Social package including: additional healthcare insurance; gift vouchers; social team activities
  • To join a young and dynamic team in multinational environment
  • Opportunities for long-term professional career
  • Entitlement to company internal training and development accordingly global standards
  • Friendly and accessible office location
  • 8 hours working day on shifts; open for part-time options

German & English Speaking Reservation and Sales Associate

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