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Customer Care specialist with Turkish language

Req ID#:  187689

Sofia, Bulgaria, BG

Customer Care specialist with Turkish language

Customer Service

About Us

Guided by 35+ years of experience and a customer-obsessed approach, Sitel is redefining and transforming the contact center and the associate experience. Sitel offers tailored customer care solutions to its diversified client base across all stages of the customer journey. Sitel’s 80,000 passionate and talented associates support more than 450 clients in 49 languages from more than 100 facilities strategically located in 28 countries.

Experience is everything at Sitel Group – it’s what sets us apart from the rest.

Our office in Sofia employs more than 700 people, supporting 32 languages all around the world. For one of our campaigns, we are looking for a passionate and customer oriented Customer care specialist with Turkish.

Description

As a Consumer care Specialist you will:

  • Respond to and resolve a wide variety of consumer queries by phone and e-mail; 
  • Provide friendly and efficient customer service support in TURKISH language;
  • Advice and inform customers regarding clients' products and services;
  • Identify, research and resolve product issues and queries concerning part/product replacement and execute solution in line with local procedures;
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied;
  • Proactively provide support and assistance to colleagues and work together as a team.


The candidate:

  • Has excellent command of spoken and written TURKISH language - preferably level C1;
  • Has good command of English language (level B1-B2) - for training purposes and working with systems;
  • Experience in a customer facing role is a plus;
  • Is a person who has an affinity for technology;
  • Can adapt quickly to changes in products, process and technology;
  • Has proven track record of excellent attendance and time-keeping;
  • Has good computer literacy.

SITEL Sofia offers you:

  • Competitive remuneration scheme; 
  • Social package including: additional healthcare insurance, gift vouchers, sport card discounts;
  • To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
  • Opportunities for a long-term professional career;
  • Entitlement to company internal training and development accordingly global standards;
  • Friendly and accessible office location.


The recruitment process is entirely REMOTE.

We are looking forward to receiving your application!

By applying for our vacancies, it is considered that you give your explicit consent your personal data to be processed, used and kept for the purposes of the recruitment at Sitel.

Customer Care specialist with Turkish language


Job Segment: Customer Service

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