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Czech or Slovak Speaking Universal Agent

Location: 

Sofia, Bulgaria, BG

Req ID#:  64769

We Are Sitel!

Sitel Group is one of the largest customer experience companies in the world. The group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions.

With subsidiaries such as Sitel, TSC, Learning Tribes, Extens Consulting, Sitel Insights and Novagile, the group’s services are leveraged across geographies, verticals and all stages of the end-to-end customer journey, helping clients effectively harness the industry’s explosive digital transformation and consistently deliver outstanding customer experiences.

With over 30 years of industry-leading experience, Sitel Group’s 75,000 associates service over 400 clients – Fortune Global 500 companies as well as local businesses – through its network of more than 150 offices in 24 countries.

For more information, visit www.sitel.com  

Our office in Sofia is based in the city center and employs more than 800 people, supporting 32 languages all around the world. For our campaign a client operating in the financial industry, we are looking for positive and enthusiastic Czech or Slovak Speaking Customer Service Advisor

About the role

Working in partnership with our Clients, we are looking to grow our Czech / Slovak team of expert Customer Service Representatives. With full training provided, you will support customers who are having challenges and are contacting us via chat or email. Delivering a world class customer experience is key, and as part of this you will offer eligible customers the best service.

Your Tasks:

  • Communicate via telephone with existing customers in order to solve their  issues;
  • Give information about the product to existing customers and prospects via phone and e-mail and handle the inquiries on basics in a case closing manner;
  • Transfer more difficult inquiries to next level of support if necessary;
  • Chore of gaining information about what customers expect/want from the client and e.g. identifying customer satisfaction; 
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied; 
  • Proactively propose improvements and feedback in processes and ways of working to Team Management / Operations Manager;
  • Carry out customer request referrals and transfer in timely and correct manner by predefined rules;
  • Inform the management of any scope changes, or new support needs arisen.

The Right Match for Our Team Will Be:

  • Fluent in spoken and written Czech and/or Slovak 
  • With very good command of English
  • Excellent communicator
  • Superb at building rapport with customers.
  • Good at numerical and verbal reasoning skills
  • With excellent MS Office skills

Sitel Bulgaria Offers You:

  • Competitive remuneration scheme including monthly performance bonus
  • Social package including: additional healthcare insurance; gift vouchers; social team activities;
  • To join a young and dynamic team in multinational environment
  • Opportunities for long-term professional career
  • Entitlement to company internal training and development accordingly global standards
  • Friendly and accessible office location
  • Open for part-time options

WE CREATE GREAT PLACES TO WORK.

Each of our unique locations are home to great people who love what they do. Sitel is a global leader in customer experience, and no matter which location you visit, you’ll soon become a part of our Sitel family.

Czech or Slovak Speaking Universal Agent


Job Segment: Consulting, BPO, Technology, Operations

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