Customer care specialist with Romanian and English Late Shifts

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter

Description

The role:

• Respond to and resolve a wide variety of consumer queries by phone or email; 
• Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts;
• Provides customers with advice and information regarding clients' products and services, exceeding department productivity standards and quality customer care standards;
• Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
• Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
• Navigating multiple systems simultaneously in order to update e-records promptly and accurately;
• Proactively provide support and assistance to colleagues and work together as a team.

The candidate:

• Has very good command of both spoken and written Romanian (level C1) 
• Has very good level of English language - at least level B2, preferably C1
• Experience in a contact center or customer facing role is beneficial;
• Can adapt quickly to changes in products, process and technology;
• Has proven track record of excellent attendance and time-keeping;
• Has good computer literacy.

We offer:

• Competitive remuneration scheme;
• Standard working hours;
• Social package including: additional healthcare insurance, gift vouchers, sport card discounts;
• To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
• Opportunities for a long-term professional career;
• Entitlement to company internal training and development accordingly global standards;
• Work at home opportunity.

The recruitment process is entirely REMOTE.
We are looking forward to receiving your application!
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